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Stanley Ford Lincoln Brownfield

  1. Texas
  2. Brownfield Car Dealer

Reviews, get directions and contact details for Stanley Ford Lincoln Brownfield

Address: 1708 Lubbock Rd, Brownfield, TX 79316, USA
Phone: (806) 637-3561
State: Texas
Zip Code: 79316


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Reviews
Qualified sales force. Nice people who want to satisfy
9 years ago (15-10-2017)
Made it super easy to buy a truck here.
9 years ago (14-11-2017)
I've held my tongue long enough in the hopes that I wouldn't have to go to the extreme of writing a bad review, but every aspect of buying my new car here has been horrible. We live in Lubbock but my husband passes this dealership everyday to and from work, his company buys their trucks there, and we honestly thought we'd have a better experience with a smaller dealership. From the start it was frustrating working with salespeople who continually suggested vehicles which were not an option for our large family and even "advising" us to let my trade-in go back to the bank because they couldn't find a way to work a deal with what I owed on it! I don't care what the circumstances are, morally a salesperson should NEVER go that far in order to make a sale! We should have walked then and stupidly we did not. We finally were able to get to a point we were satisfied on a vehicle that would work for us. This is after a week of my husband dealing back and forth with them and saying no on numerous ridiculous options they gave us. That brings us to dealing with the finance manager which was the biggest whirlwind of chaos I've ever encountered when signing for a vehicle. It was late in the day, well after their posted closing time and we were rushed through everything. When my husband or I had a question he blew it off and went to the next page to sign. Again stupidly we let it happen. Also a discount that had been promised because of the company my husband works for was never mentioned once we were signing papers. Something that was realized later after we had taken the vehicle home. One of the stipulations of the deal was there was hail damage on the vehicle and that would be fixed by the dealership. About a month after we had the vehicle my husband called to try to set up an appointment to get it fixed. We went back and fourth for another month because they never had a suitable vehicle to put us in while they were fixing ours. At one point they suggested we just leave it there because it would only take 1 day to fix-which we already knew that would be impossible! My husband called over and over again trying to get it set up and finally last Saturday we took it in to get fixed. They did give us a loaner that was big enough for our family of 6 after talking to the general manager. That brings me to today. We got the call that my car was ready. My husband drove to Brownfield to pick it up and I just got off the phone with him telling me he's not bringing my car back to me tonight. They tried to send my brand new car home with a door that now squeaks like a high mileage vehicle. There were pieces of foam from inside the roof lying throughout the back of my car even between the seats. There was also a crack on the plastic molding on the driver's side door and a large scrape on the inside near the cup holder behind the third row seat that was not there before. To top it off we stupidly paid for an interior protection plan that involved applying a protectant to the interior of the car. We asked them to apply it while they had it there and they told my husband they did. If they did, they applied it all over the dirt and foam pieces that were left in my car. I have never been made to feel so unimportant as a customer in my life. Our satisfaction has never been a priority and I have never been so mad at myself for letting myself settle for this kind of treatment when buying a car. I know better and yet I still ignored my the bad feelings I had from the start. It's sickening.
9 years ago (21-07-2017)
Awesome all around experience!
9 years ago (25-10-2017)
We had a great experience. Called around noon. Did everything over the phone. Drove down to Brownfield. Everything was as promised. Lisa was great to work with. Will definitely use again.
10 years ago (02-08-2016)
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