Starbucks

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Address: 2 Beechwood Rd , Summit 07901, NJ, US

Phone: (908) 273-3121

State: NJ

City: Summit

Zip Code: 07901

Opening Hours

Monday: 05:30-20:00
Tuesday: 05:30-20:00
Wednesday: 05:30-20:00
Thursday: 05:30-20:00
Friday: 05:30-20:00
Saturday: 05:30-20:00
Sunday: 05:30-20:00

Update Info

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Reviews

Ordered online and beverage was prepared well and was ready when I arrived.  My food item was not ready, and I had to wait an additional 10 minutes. The staff were pleasant but obviously overwhelmed with both in store service and Uber/online orders.Food: 4/5

Dirty, dirty, dirty! Today there were 5 staff behind the counter. 4 at the registers talking with no customers in line and 1 guy making beverages. This was my 3rd time in 1 wk. Tables always dirty as well as floors, counters, garbage overflowing and outside tables dirty too. The employees obviously have zero care about the cleanliness of their surroundings.

Beyond disappointed in my experience today. I’m a very bubbly person, and me smiling and being nice apparently did NOTHING for these workers who treated me like garbage today. Not only did the cashier SLAM the scanner on the counter for my friend to pay with a gift card, but he had the absolute worst attitude. I get that things get busy, but a smile cost nothing and from the get go he was pissed off and wasn’t hiding it. THEN came the drinks, which were delicious I must say. But I ordered a large apple crisp chai and my friend ordered a small apple crisp macchiato. When our order came out, 2 small macchiatos arrived. We checked the order, it was for the right name and I brought it to the attention of the rude cashier who took our order. I honestly don’t think I could have been more nice. He scoffed at me, and said “you said a small” . I said no, you asked me what size and I said large, plus, this is the wrong drink. I ordered a chai and this is a macchiato. He then said to me that I needed to tell the women next to him what my order should be so she can make it. Ok. So I did. Again, VERY NICELY I told her what drink I wanted. This woman cut me off, and started going into a tirade about how they’re short staffed and very busy. I said “woah, I’m not mad. But I’d like the correct drink please” I worked in service for many years, I’m always very respectful to others, especially when it’s busy. She then kept lecturing and freaking out at me that they’re short staffed and that’s why the drink is wrong- untrue but whatever. So then finally my correct drink comes out, and I told her to have a better day because at this point I was so mad takes a lot for me to get fuming and she said “I WILL BECAUSE IM LEAVING”. I was shocked and appalled with the behavior and how I was treated. I turned to my friend and said “what the heck did I do, was I mean to her??” Which of course, I was not… I didn’t catch names, but they were the staff working at 12:45/1pm. White male cashier with dark hair and scruff along with a black woman with very short hair and glasses. Extremely disappointed and will not be returning to this location. Manager, you should talk with these employees because their behavior was disgusting.

Visited this location today and I was truly impressed with the service and the wonderful staff. I met Pam and Alex and they explained the kids rush and offered apologies for the long wait. Looking for to visiting again and hope they are there.Food: 3/5

Came in while it was very busy this morning and the cashier Bernard was very patient with my daughter ordering. Love coming here :Food: 5/5

Horrible experience with cashier. So rude and inpatient and its not even busy. Extremely rude. Starbucks should be ashamed of this store. The lady who made my drink was super nice but cashier horrible. Never will come back.

This is the amount of product I received for my venti. Every time I go to this location they purposely don’t fill the cup. The barista doesn’t fill açaí or lemonade to the appropriate line in shaker. I’ve never been to a more unfriendly or less accommodating Starbucks location.Service: 1/5

We were told this location does not hire white people. What is going on, if you’re not Latino don’t think about getting a job here. I’ve called Starbucks and was told the district manager would call me, two weeks later still no call.Food: 3/5

Very inconsistent. Some days, wonderful. But a majority of times, not so great. This morning, I am disappointed to see my $6 coffee not filled to the top of the cup. Sweet cream cold brew varies as well. We are very loyal to this Starbucks and the love is not received in return.

My second time here to order the same large latte . For some reason the coffee was much less for the whole cup , it is about only 65% full of the cup. I paid for $6 for almost only half full of coffee , not okay to me .  When I came to first time ,it is about 85% fill upy cup which is okay , but this time , I am not happy about it at all. Maybe is because a new staff there guy made it ...? Also two weeks ago when I first time came here ,my order of drink were $5.86, and today I ordered the exact same drink but it was $6.02 with much less filling of the cup ?  What is up for that ? However the quality need to be watch over from the staff who make the drink and charge at the cashier, because it made me not wanted to come back again.  PS: toilet are really disgusting!

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