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Starbucks

  1. Pinole
  2. Pinole Coffee & Tea

Reviews, get directions and contact details for Starbucks

Starbucks
Address: 1315 Pinole Valley Rd , Pinole 94564, CA, US
Phone: (510) 406-1272
State: CA
City: Pinole
Zip Code: 94564


Opening Hours

Monday: 04:30-19:30
Tuesday: 04:30-19:30
Wednesday: 04:30-19:30
Thursday: 04:30-19:30
Friday: 04:30-19:30
Saturday: 06:00-19:30
Sunday: 06:00-19:30

Update Info

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Reviews
Only way this one got 3 stars was the very nice lady that took my order and help me figure out what happen to my drink. This was a nice set up and staff moved fast but the disconnect was way to many people. And my issue is with to many people will cause mass confusion. Order waited there for a good 10 mins.. finally went up and got my drink by asking now I would assume is the management..do better.
What can I say, it's Starbucks! Excellent coffees, and non-caffenated drinks and some really great tasting treats. Tis' the time of the season when they bring out some of the tastiest goodies ever. If you haven't tried them please do get one of their Cranberry Bliss Bars or a whole tray of them for the family, they will thank you for thinking of them.
Went through the drive-thru The person and the window didn't seem to be paying terribly much attention Then when we got our order a whole drink was wrong. A coffee was ordered in a hot chocolate was given. We had to park and return to get the replacement
Awesome, were are carmel fraps. I always ask for extra extra extra carmel telling them to put as much on as humanly possible. They never put enough on. This time they did. They made our order better than I ever imagined. It took a little longer than it should have cause for whatever reason instead of making two at the same time he made one put it out then started doing something else and then made the second one. I'd definitely recommend this location
The coffee making is great. Baristas are friendly. But this is the dirtiest Starbucks I’ve ever visited. I don’t think they even own a broom/mop. The floor is disgusting. The store has spiderwebs everywhere inside and outside. I think they gave up on cleaning. Even though they’re closest to me, I frequent a further Starbucks because of how dirty this one is. Update: Even now when they have less tables out pandemic and the floor is seen more, they still won’t sweep the floor. It’s gross to see.
The breakfast sandwiches were hot and tasty. The cashier was friendly and helpful. They forgot to make one of the three drinks. The sticker was on the cup, but they had put the cup back without making the order. I would recommend checking on your order, if it seems like it's taking longer than usual.
I was surprised this morning at how good my latte was, and it even had "micro" foam which I know from personal experience is difficult to make consistently. This Starbucks location does a much better job than the one on Fitzgerald.
The baristas were friendly and the frappe I ordered is good.
Besides my drink being absolutely delicious I so appreciate the staff holding up the mask protocol. I witnessed a very rude customer refuse to put a mask on and curse out the staff. The staff kept their cool and even refunded the guy before he left. Thank you for keeping it classy and keeping everyone safe :
Came to pick up my app order, arrived at 7p. Door locked! The girl in the gray shirt with cat eye liner on proceeds to try and talk to me through the door yet you’re next to the counter… how can I hear you! She then goes to the opposite door on the other end and proceeded to yell at me that I need to go to the drive-thru because their closed. Why couldn’t you come to the door where I’m standing at and tell me that. So, unprofessional and lack of customer service skills! I guess it would’ve been too much for you to go get my one item of coffee and hand it to me through the door. So, I had to go through drive-thru where you don’t even verify through anything other than a name that I’m picking up a order. Again, I’m trying to figure out where is the customer service skills that! So, since you wanna be rude to me I’ll do the same! If you’re gonna have management in these establishments please make sure they are trained and they understand what customer service means. Apparently, this is new management because I have not dealt with this level of unprofessionalism at this location. By the way the app says you close at 7:30, update your app so therefore it says in store closes at 7p and drive-thru closes at 7:30 it’s not rocket science!
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