Starbucks

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Address: 4115 Columbia Rd, Martinez, GA 30907, USA

Phone: (706) 863-9635

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State: Georgia

Zip Code: 30907

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There is absolutely no sense of urgency in this place! 

 10 years ago (02-04-2017)

So I went into Krogers around 11:30ish on December 6th, 20016 because that is where the closest Starbucks was and my family thought it would be nice to grab some coffee. Well, the first thing we were greeted with was a rude employee. Her name is Christine. She never smiled and we literally felt like we needed to seriously leave. 

So my mother-in-law order her drink and Christine asked if "whip cream?" She didn't say "Would you like whip cream on that?" No.. it was literally just how it was said... "whip cream?" So then I told her what I wanted and the same thing happened. I was starting to get annoyed. Then my mother-in-law wanted to add money on her rewards card and Christine said, "You should of told me from the beginning because now I have to clear your order." Um so how are we suppose to know that? All the sign on the registered said that if we want cash back we need to tell them before the order. There was nothing on that sign that said to tell the batista before had if you want to add to your rewards apps. 

At this rate, I told my mother-in-law (very loudly so Christine can hear, "I seriously think we should go somewhere else." Then she kept asking for mother's account number. We looked at each other because we have never had this much problems with a Starbucks. Like ever. I could understand if she didn't know how to do it and if she told us but to come out like a jerk by the way she acted was unacceptable.

I have worked in customer service/management and I clearly know the difference of treating customers the right and wrong way. I understand people have there bad days but leave it at home. Not at work. 

All that I have said was 100% true. I have read reviews when I have worked customer service and many people exaggerate on their reviews but this is no exaggeration. So I highly NOT recommend this starbucks to ANYONE! But if you do, don't let Christine take your order. So far, everyone there BUT her has been pretty nice and maybe Christine can learn a thing or two about how to treat customers the correct way.

 10 years ago (06-12-2016)

Coffee good, price not good

 10 years ago (10-02-2017)

It's inside the Kroger. Always has my dark roast. Friendly

 12 years ago (28-05-2015)

Great way to 

 10 years ago (17-10-2016)

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