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Starbucks

  1. California
  2. Baldwin Park Cafe
  3. West Puente Valley Cafe

Reviews, get directions and contact details for Starbucks

Address: 1620 Puente Ave, Baldwin Park, CA 91706, USA
Phone: (626) 338-5018
State: California
Zip Code: 91706


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Reviews
Copy of the letter I sent to Starbucks Corporate. Hopefully they'll do some better training for this employee in the future: November 20, 2017 To Whom it May Concern: Today at approximately 9:50 am I made a mobile order to be picked up at my local store. Upon arriving at the Mobile Pick-Up counter, Cindy asked if I was Bridget and then asked if I wanted sugar cane pumps in my drink because it said on the receipt, "No 7 pumps." At the same time that I was informing her that if it stated, "No pumps" that meant no pumps, her coworker actually came up behind her and also informed her when it said that, it meant no pumps. Cindy then huffed, then stated well, "I was just making sure," and then said, "We don't have no Stevia either, so I don't know what you want me to do." I responded by saying, "You don't have any Stevia?" She huffed again and said, "No." I told her to make it with nothing and then she turned and stated, "Well, someone's grumpy this morning!" With that comment, I told her to not make my drink at all and to refund me my money. She quickly said, "Okay" and went to the register. I met her on the other side of the register and asked her name. I had to asked 3 times until she responded. I then asked who were manager was and she volunteered to get her for me. When the manager came out, I introduced myself and began telling her the issue. Cindy then came behind the manager and slammed my money down on the counter and said, "Here's your refund," and left. I paused in speaking to the manager because I felt the act, right in front of her manager was rude and the manager did nothing to correct or acknowledge it. To have an employee interrupt a conversation and then not even hand the money to the customer nor ask the customer if she wanted the money refunded to the card she purchased it with, I thought went beyond bad customer service. After I finished telling my issue to the manager, we stood there for a few seconds while I was waiting for her to respond. When she didn't, I asked her what she was going to do to rectify the situation. She told me that she would have a talk with Cindy. Although, I told the manager I haven't been treated the way Cindy has treated me to today by another Starbucks employee, I honestly have stopped coming to this Starbucks as often as I used to because of the lack of customer service. The store is right around the corner from my house, but daily trips have turned into monthly trips. It is clear to me that the lack of customer service and professionalism at this store comes from the top since the conversation with the manager was lacking in all parts of control and responsibility as well. I would like to have anyone, besides the store manager I spoke with today, whose name I didn't receive, contact me in regard to this situation.
9 years ago (20-11-2017)
My go to coffee stop, they have a variety of coffee essentials to make it through your day. If you are trying to stay for there are many healthy low fat low sugar choices. Try the green tea frappe light. Half a scoop of matcha and one pump of classic sweetener.
9 years ago (02-07-2017)
This is my home away from home. Super fast and excellent customer service. The baristas have become like a second family. Seriously... its kinda wierd... but i love it wouldnt have it any other way!
9 years ago (30-08-2017)
I like the holiday drinks they have (:
9 years ago (13-11-2017)
Always calms stress. Always delicious. Always courteous. They play great music too!
9 years ago (23-05-2017)
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