State Road Beverage & Deli

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Address: 4810 State Rd, Cleveland, OH 44109, USA

Phone: (216) 351-9355

State: Ohio

Zip Code: 44109

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Reviews

Horrible customer service, multiple occasions of what seems to be discrimination. More than once my boyfriend has been completely ignored by some of the male workers and skipped over in line only to help the customer that came in after him. I'm not sure if it is because my boyfriend is black, but every time he was ignored and skipped over it was to help someone who was white, fishy to me. Just recently, my boyfriend tripped over one of their carpets while walking to the door and dropped a $20 bottle of liquor that shattered. He asked them for another bottle and they refused, I went in and asked for a refund since my money never left the store and they weren't giving him another bottle, the men told me no. While I was asking the men how they could just take my money when it was their own carpet in their own store that caused my boyfriend to trip, one of the men just waved me off and walked away from me and said "no one trips over the carpet". I'm sorry that my boyfriend is a human being and accidents happen, and that the store lost a bottle, but this is why you have insurance, if we were outside the store and he tripped over his own feet then of course we would have taken responsibility. Even the woman worker saw him trip over it and asked if he was OK. So after getting absolutely nowhere with the men we were talking to, they finally tell us we have to talk to the owner and that we can call the store number at around 5pm when the they get in (it was about 4pm). Well we didnt have anywhere to be at the time, so my boyfriend and I were going to wait there for them. The men even asked my boyfriend why he was still in the store....excuse me? The owner comes in and the men didn't say one thing to her or to my boyfriend to let him know she was the boss. Finally one of the female workers let's him know the owner needed him to fill out a form so they can file a claim and then they gave him a new bottle. I appreciate the owner handling the situation professionally, however the two men I dealt with were rude, unhelpful, and didn't provide us with one option to resolve the situation. They never offered to call the bosses while we were there and only wanted us out of the store. The older man I was speaking to first didn't even look at me directly in the face for more than a few seconds and didn't put down the piles of cash he was counting out of the register to help assist us. We will no longer be giving our time or money to a place like this.

 9 years ago (16-06-2017)

I think people who own or work there are racist. I was surprised to hear other people tell me their experience there and thought the same. A guard once followed me throughout the store. . the people at the counter are rude , and if this place was not owned by Indians, I'd swear the Klan owned it. Unfortunate its the closest store to me with a liquor license. 

 9 years ago (10-06-2017)

I love this place.great owners.wide variety of products to choose from. They have check cashing that I have been using for years now.all in all a great little store to visit. 

 9 years ago (01-06-2017)

I placed a bottle of burnettes on the counter and the 2 persons behind the counter hated the fact that it had a red, white, and blue cover on it. Thats fine but your not getting my money anymore. 👍

 9 years ago (20-04-2017)

A place to buy booze, smokes. Lottery tickets..

 9 years ago (26-06-2017)

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