Store-More Inc

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Address: 6711 Richmond Tappahannock Hwy, Aylett, VA 23009, USA

Phone: (804) 769-8585

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State: Virginia

Zip Code: 23009

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Reviews

Terrible experience with this company. Had my storage unit about 6 months while in process of moving. When I went to unit to move items, I found the following:

- Cat Urine Smell in unit. Please note that I don't/didn't own a cat. 
- Mouse droppings over everything. Might explain why the cat was in the unit. 
- Mold over all items with fabric. Had to throw away half the items in the unit including baby items I was holding for a pregnant friend. Realized that there were small holes in unit above and on sides where water, mice, and a cat made its way in. 

Of course Store-More said I signed a contract that said they were not liable for any damage. The lady there is a real piece of work and told me that all storage units have mice in them and that it rained a lot so I should have protected my items better to avoid mold. What a joke. They do not care about their customers and do not take care of their units properly. Spend a little extra money and use PODS!

 10 years ago (15-02-2017)

This place is totally AWESOME!   Would not even think of storing anywhere else.  Love it!  The people that work there are wonderful & very helpful.

 10 years ago (02-03-2017)

Excellent service ! Great rates

 9 years ago (12-10-2017)

I have been renting a unit for about one year. For the first eight months or so I had no problems. However, starting about the first of December there were several times that there were issues with the gate. It remained open for several days at a time. We were even trapped inside for a short period of time. Thank goodness this happened during business hours! The nice lady immediately called and someone talked her through what to do. The owners have tried to patch this gate for too long. Here it is April and I was told yesterday that a new gate system has been ordered but it will take time. The gate has been open 24/7 for several weeks. Anyone could go in and cut the locks on any doors they choose. The owner never seems to be there. Every time I go there to check they just say that they will pass my concerns on to the owner. This is not a way to run a business. I am not getting what I am paying for.

 11 years ago (19-04-2016)

This place is wonderful, the staff is very helpful in helping you find the right unit for you.

 10 years ago (02-03-2017)

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