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SUBWAY®Restaurants

  1. Missouri
  2. Missouri Subway Station

Reviews, get directions and contact details for SUBWAY®Restaurants

Address: 305 Market St, Hermann, MO 65041, USA
Phone: (573) 486-8821
State: Missouri
Zip Code: 65041


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Reviews
I have to first of all say that this 2 star review has nothing to do with the food I received at this location. My subs were prepared the way I asked and were very good. My rating is based upon an incident (overcharge) and the way the manager handled it. I made a large purchase last night and paid what was believed to be the total. At the time, I did believe my total was awefully high but I had never purchased the amount of subs and six dozen cookies before. I didn't dispute my total at the time because it was extremely warm in the shop due to A/C problems and I didn't have time to look at my receipt until after the shop was closed and discovered that I was overcharged. I filled out the computer survey that was listed at the bottom of the receipt and explained the incident on the survey and my email address. This morning when I woke up from the manager of the shop telling me that, yes, I had been overcharged almost $26 and that money would be refunded to me. I went in around 5:00 pm and told an employee what I came in for and she handed me an envelope that was taped shut and the word refund written on the front. I thanked them and left. I got home and gave the envelope to my daughter, who was leaving for work so she would have money. About 2 minutes later, she walks through the door and handed me the envelope and told me that there wasn't $25.94 in it like my email had advised I would be refunded. Instead, there was only $7.03 inside and nothing else. No more explaining the difference or anything. I immediately called the shop and was told that they would call the manager and have her call me. I sent my daughter back to the shop while I waited for my phone call from the manager, which never came. My sister called me and told me that the manager made a mistake in figuring my refund and that's why the amount that was left for me was different than what my email stated but there has been another mistake and I was supposed to get a total of $12 and some cents, so my daughter was given $4 and some change to make the difference. What I am upset about was that there was no further communication uu the manager than the original email stating I was overcharged and there would be a refund of about $26. Then besides the first initial mistake of being overcharged, there were 2 other mistakes made figuring my refund and no explanation of the differences in the refund. Good customer service would have been a note or another email from the manager explaining she had ! a mistake in figuring my refund and that I would be a difference in the amount of the refund or a phone call explaining it. This was handled poorly. I still am not sure if I received the right amount of a refund. And the two poor employees that were working didn't even know anything about the whole situation so they were caught in the middle. So I have a word of advice: check your receipt before you leave so no one else has to deal with the headache I've dealt with today.
9 years ago (05-08-2017)
Employees are usually rude and the food is not fresh. The vegetables are definitely not fresh! Also, it has taken forever to get a sandwich made everytime I have gone in there.
9 years ago (18-05-2017)
This is a 5 star store. Friendly staff and consistently good sandwiches
9 years ago (20-04-2017)
Bad parking but the service is friendly and fast.
10 years ago (10-03-2017)
Very expensive and could become the next Hermann hardees
10 years ago (28-02-2017)
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