Sugar Showcase

Reviews, get directions and contact details for Sugar Showcase

About

Specializing in amazingly smooth Buttercream iced cakes for all occasions!

Address: 1725 S Raccoon Rd, Youngstown, OH 44515, USA

Phone: (330) 792-9154

Website

moc.nsm@esacwohs_ragus

State: Ohio

Zip Code: 44515

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Reviews

Omg so good. Very inexpensive. The bakers paradise. They have everything youd need to bake any deserts.

 8 years ago (29-09-2017)

Well I have spoke with a gentleman two times since my wedding. He said if I have to leave a negative review then that's what I'll have to do. I guess instead of making the situation right it's better to get a bad review. I have been going to sugar showcase with my mom since I was a young child getting sprinkles,etc. We met with the owner the first time about our cake and the last time we met with him. We were there for an hour and a half discussing our cake. We went over every detail of the cake. We seemed to have a great understanding at the meeting. I specifically said I wanted flat colored flowers ( make sure you use the right terminology it will be used against you in the end) proper term matte ) he will even spell it out for you. I apologized saying this is not my occupation so I apologize for not using the proper term. As his job with any if you don't understand what I'm saying then ask questions until you do. I work in the medical field and can use terminology that people understand . Clearly though he knew what I was saying because he knew the bakery term for it. I specifically said I didn't want irredecent flowers, I wanted them to be a flat color. We went over this and he knew that's not what I wanted. I felt great about our conversation until I walked into my venue. The cake was absolutely not what I wanted !! The colors of the flowers weren't what we discussed
( I wanted eggplant and berry tones- the berry tone they did looked like an Easter pink) , the birch wrap was not what I had seen on previous cakes it looked washed out , and the seam of the wrap was on the front of the cake?? I would think they would put that towards the back, there is a distinct front and back to the cake. I called right then and there in my wedding gown! I was told the baker was not in and they would give me a call on Monday( which I spoke to him) Monday came and it was around 10:30-11:00 I was wondering why I didn't get a call yet. I was told the baker wasn't in yet and I would receive a call back.I did get a call back I was told the colors I chose had to be pearlized but no extra spray was added. Well you didn't have to add extra spray , you could see it from a mile away. In my opinion if you knew that those colors had to be pearlized ( don't use the term irredecent) then why wouldn't they tell me at our hour and a half meeting? How many years of experience and baking / decorating they didn't know those colors had to be pearlized?  They advised me that's the wrap they always use but I had the same venue and same photographer and the cake looks totally different. I asked why the seam of the wrap was on the front and that wasn't addressed. I asked to speak to the baker who made my cake , he said he was the baker which previously I had spoke to him and his words were that the baker wasn't in. So again proper terminology the decorator wasn't in who I did not get to speak with either. He was very rude this time , I did call and discuss this twice with him. When you spend hundreds of dollars on a cake and it's not what you had discussed or envisioned my heart just sunk when I saw it. Instead of making the customer feel like they have been treated fairly I was told to go ahead and leave a negative review. It's just diasappointing a small business that has been around forever doesn't want to treat you fairly or make things right. I have now heard several complaints about them recently. We had already committed to them for the wedding cake but I will never go there again. I was hoping to have a different experience but all of the complaints were valid.

 8 years ago (10-10-2017)

rude lady crumpled my paper, threw it away, and said "i'm not making your cake"
You ruined your own reputation by refusing to make my cake, I hope you go out of business

 8 years ago (18-09-2017)

Call there and the man on the phone hung up o me.

 8 years ago (09-10-2017)

I was first introduced to Sugar Showcase as a child when my mom would go there to get molds for the chocolates she would make and cake pans for all the amazing cakes she would make for my birthday.  She would always let me pick out one of those pure sugar things that they had so obviously this place held a certain place in my heart since I was a youth lol.  

When my wife and I were planning our wedding we went to Sugar Showcase for our wedding cake.  They took the time to sit down with us, tell us what flavors they recommended to get with the ones that we had like and walked us through the process making it as easy as they could of.  The result - an amazing wedding cake that was not only beautiful but tasty as well!  

Since our wedding we have started to go to their events (pretty sure we were the first adults to show up with no kids but we were just fine with that!).  We've been able to build memories decorating cupcakes, cookies, sugar skulls and even caramel apples!  In January of 2016 we had our beautiful little girl and we were able to share our now "tradition" with her and soon she'll be looking forward to the days we walk through that door, wash our hands, put on that apron and get to decorating!  Thank you so much for the previous memories you have shared with us and the ones we will make in the future!  The employees have always treated us with respect and I absolutely love that they are willing to help not only the kids but the adults as well that want to dabble with the icing!  

 10 years ago (13-02-2016)

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