Sullivan Tire & Auto Service

Reviews, get directions and contact details for Sullivan Tire & Auto Service

Address: 15 Elm St, Biddeford, ME 04005, USA

Phone: (207) 284-4573

Website

State: Maine

City: Biddeford

Zip Code: 04005

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 7:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Went in for a abs light and stability track light which they originally called and said it would be $300 to fix. Then called back to say later that my wheelbaring was cracked and needed to be replaced which was going to be $600 although it was more then I originally thought would be wrong with my car and certainly more then I was expecting to pay I told them to fix it with no hesitation as my vehicle is the main source of transportation for myself and my two small children. Picked my vehicle up at 5pm on Friday when they called to tell me it was ready and repaired and that the mechanic had test driven the vehicle. I paid and thanked them for service and left. Saturday morning I packed my two small children in the vehicle for a trip we had planned on taking. As soon as we got on the highway my car started making a very loud noise and the tire felt like it was going to fall off. Had to return to Sullivan tire for them to check out the vehicle again to which they said it must’ve been a faulty part used in the repair. Although after a 3 hour headache they were able to put me in a rental which was helpful it was still a major headache and put me behind schedule for things planned. My main concern though was the fact they told me the vehicle was test driven and and all ready to go because they put myself and my children’s safety at risk. Will not use personally or recommend them for service again. 

-Never heard anything back within 24 hours after being told someone would reach out to me.

 7 years ago (01-11-2017)

I had an alignment done there in September and when I returned in October for an unrelated service they tried to sell me another alignment over the phone (not realizing they had done one for me literally weeks before). "HAVE YOU EVER HAD AN ALIGNMENT?" Uh.. yeah, with you last month. "Oh. Nevermind. [hangs up]".

When I went in to pick up my car and call them out on that bizarre behavior, I got nothing but salesman excuses. Shady, untrustworthy, and certainly not looking out for the best interest of their customers. Conveniently didn't tell me on Friday that if I waited until Monday I could have saved an additional $100 on tires.

I would 100% recommend that you avoid "Leo" and this Sullivan Tire location entirely, and potentially their entire business if this is how all of their locations are operated.

***EDIT – 11/08/17***
Since writing my initial review, the company reached out to me by phone several times to try to make things right. I was very impressed to have received a call from someone higher up in the Sullivan Tire business who really seemed to care about my feedback. While I still wouldn't recommend this particular location in Biddeford, I've reconsidered my previous statement about them as a company — they've offered a refreshing level of professionalism that I respect.

 7 years ago (08-11-2017)

Eddie and Dale are the most handsome kind gentelman. Will be back everyday

 7 years ago (08-02-2018)

Leo and the guys do GREAT work. I will go no where else.

 7 years ago (04-12-2017)

I could not be happier with the incredible service received this morning.  I had a leak with my power steering fluid. 
 Honest, prompt, courteous and professional from the manager to the mechanics.  I would highly recommend the team at Sullivans!

 8 years ago (17-06-2017)

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Sullivan Tire & Auto Service

Reviews, get directions and contact details for Sullivan Tire & Auto Service

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