Super 8 Cleveland TX

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Address: 427 W Southline St, Cleveland, TX 77327, USA

Phone: (281) 622-4971

Website

State: Texas

Zip Code: 77327

Reviews

HORRIBLE PLACE!
Would give a negative review if I could. Hurricane Harvey affected our area and had to evacuate, unfortunately this is the only place we could make it to. Just checking in, there was no one at the desk. price per night differed with the one on internet. We paid $109/night and $20 for each pet, too expensive for the quality of place they offer. Our room had dust behind every item in the room and the toilet, the bedding had small holes and was not changed in the 3 days we stayed with them. No breakfast, No extra towels  (lady at the front desk told us to reuse the ones we had) towels were worn out,  the male and female at the front desk do everything because they have no staff, key cards would malfunctioned and had to tell them to open our door and were rude about it because "That never happens". The owner is completely rude and has no respect for his guests, he complained about our pets that we were PAYING for. While cleaning the room with us inside, closed the door and told us that the room smelled and we had to get rid of the smell as if their room was clean to begin with and no place will ever ask you to clean anything yourself. we left even though our house was flooded because we  could not deal with the hostile environment. They suspiciously observe people and tell their guest that they can only enter through the front because that way they know if you have someone else but the back door was actually open as well. Checking out, again they complaint about our pets and a whole lot of excuses to tell  us that  they would not refund us our deposit and they also tried to charge us Taxes. I am sharing my story because it  just speaks for itself of the type of motel this is. The lady at front desk told us when leaving that other places were accepting evacuees for free with their pets and that made me sad because she could of helped so many people with that information. DO NOT RECOMMEND! they don't deserve your business, definitely need to run the business so much better and learn how to make their guests feel welcome specially know how to lend a hand. We didn't complained because we had nowhere to go but the way we were treated with our pets it's unacceptable, because the place is "pet friendly" or at least that is what they want people to believe.

"NEVER TOO LATE! THE INTERNET IS GREAT" =)

 9 years ago (16-09-2017)

Perfect stay.  Very courteous and helpful front desk.  The room was clean and looked great.  Couldn't ask for anything more!

 9 years ago (01-08-2017)

They were very accomodating . sheltering us due to the flooding. Everyone is seeming really nice. Plus it's quiet.

 9 years ago (04-09-2017)

Smells like mold and it's overpriced 120$ a night 20 extra for small puppy the first thing the owner told us is we don't have any staff Friday night and we can't provide any new sheets or breakfast in morning the sheets had holes on them from sigarett even if he said it's none smoking room we didn't any choice because our home flooded and we hade to pay out of pocket for hotail  please see the pictures 

 9 years ago (02-09-2017)

The managers are doing a great job helping out those who need shelter.

 9 years ago (28-08-2017)

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