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Reviews, get directions and contact details for Swiss Chalet Rotisserie & Grill

Swiss Chalet Rotisserie & Grill

Story

Since our doors first opened in 1954, Canadian families have been coming back to Swiss Chalet generation after generation. Our rotisserie ovens only accept fresh (never frozen), grain-fed, Canadian Grade A chickens, because quality is all we know. So what will it be? A Quarter Chicken with fries?

Address: 684 Ontario St, Stratford, ON N5A 3J8, Canada
Phone: (519) 271-2171
State: Ontario
City: Stratford
Zip Code: N5A 3J8


Opening Hours

Monday: 11:30 AM – 10:00 PM
Tuesday: 11:30 AM – 10:00 PM
Wednesday: 11:30 AM – 10:00 PM
Thursday: 11:30 AM – 10:00 PM
Friday: 11:30 AM – 10:00 PM
Saturday: 11:30 AM – 10:00 PM
Sunday: 11:00 AM – 9:30 PM

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Reviews
Food tastes very homemade and is fair priced. I rated this restaurant 3 stars because the waitress mixed up our order the first time it took a while to come the second time and when we asked for dessert the waitress spilled chocolate sauce over it. We were not checked upon to make sure everything was good after our food was served to us
7 years ago (07-03-2018)
If you order a take out meal, the prices are ahead of you up on the wall. The meal includes a soft drink or water. The worker behind the counter assumes you do not want a beverage and takes the $1.15 from your bill. If you ask for a beverage she then announces you owe an extra $1.15. However you do not know she has taken it from your bill. How embarrassing is this as you ask her to explain what has taken place. Meanwhile there are numerous persons behind you waiting service. I can certainly do without SWISS CHALET
8 years ago (30-12-2017)
Had our two Sharpei crosses here for nail clipping. Our big girl really hates having her pays touched at all but the groomer was super patient and took the timr to get her trust and did a fantastic job. Will definitely bring my dogs here again.
7 years ago (21-02-2018)
Good food, good service, friendly staff and atmosphere
7 years ago (19-02-2018)
So once again taking to Google to voice my issues with swiss chalet. We went in on Dec 30th. Prices have already been raised to compensate for the hike in minimum wage. This is unacceptable as minimum wage doesn't come into effect until Jan 1. The fries were once again undercooked and our chicken was dry. This was the last straw for us. We will not be back. Service at both the take out and in dinning room are declining. I'll only comment on the two most recent experiences though as I don't want my review to be too long. Take-out: we ordered online and we're told our order would be ready by a certain time. This lead us to believe there was a time guarantee. When I said something to the manager herself was rude and called me a liar saying the call centre would say that. He also claimed that they are too busy to get orders out in the time frame given by the call centre. He was rude arrogant and dismissive. We went in tonight and we're sat in Dana's section. We both ordered ribs and wings. She told my husband that he didn't want bbq sauce for his wings when in fact this is what he was ordering. She also assumed we wanted side ribs. She didn't ask us so that's what we got. Note we would have ordered back ribs but didn't realize she neglected to ask us until she was long gone. She did the same with the bunch bringing us white instead of multi grain. My drink also sat empty on the edge of the table as she walked past 3 times (at least 10 minutes) before bringing me a new one. So so disappointed with services from this place.
8 years ago (31-12-2017)
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