T-Mobile

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Address: 110 F St Suite C, Davis, CA 95616, USA

Phone: (530) 231-5671

Website

State: California

Zip Code: 95616

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

Reviews

This store is hurting the T-Mobile brand.  Staff/management are completely inept.  I sympathize with the previous post.  At first pitch the fast-talking rep sold me a plan that included a "free" promotional set of Beats headphones and the car kit.  I was assured by the associate (who no longer works there...) that they were in fact free and would not be charged monthly for the financed amount.  When she finally asked the AM she was corrected - they were "free" in that I'd be charged monthly but they would credit my account each month.  Well, you guessed it - it's now been 5 monthly trips to the store since switching from AT&T and the credit is still not being applied monthly.  Each time I get the personal guarantee of the employee or AM that THIS is the month the problem is fixed.  Yet here I am, literally on hold as I write this review, with a phone rep trying to fix this problem.  This is my last attempt at correcting their mistake.  Next month I'm switching back to AT&T and will gladly pay their higher rates...

 8 years ago (08-11-2017)

Just an awful experience. Prices were anything but clear, took literally all day to accomplish the task. I called tmobile to complain and they offered a $20 discount for pain and suffering. This experience today with staff who speak jargon, write one number on a piece of paper, and then charge you hundreds of dollars more on the fine print, was the worst experience I've ever had with tmobile in 10 years. Beware. And if the manager of the store would like to contact me, that would be awesome.

 8 years ago (26-09-2017)

The first time I came here, things went fairly well. My mother and I were switching from Verizon to T-Mobile (one of the best decisions in my adult life). We decided to do it before our next billing cycle, so we went in right away. A retail associate, Alfonso, helped us with our purchase and switch. Although we were the only ones in there, the process took forever. He was sweet, but honestly didn't know what he was talking about. He kept retracting statements and re-explaining. Finally, after two hours of back and forth, and wishy washy methods of "looping" certain contract prices, we left the store with 3 new contracts.
Since then, I've only returned to the T-Mobile store when my iPhone broke(switching from Apple to LG was also one of the best decisions). I walk into the store, and Alfonso greets me again. He's frazzled, per usual, and asks me what's up. I tell him I'm in need of a new phone, what can he show me. He shows me a few phones, but I'm sold on the V20. He checks to see if they have it in stock, but since they didn't, he said he would have an associate from ANOTHER location in Sacramento drive ALL THE WAY to Davis to drop off the phone. I say okay, I need the phone, when can you have it. It was Monday, getting late, and I needed to finish a midterm paper and he told me he could have it on Friday. I said, I'm really busy, and I'd rather not wait that long, my phone is no longer functional. He asked for my number so he could call me on Tuesday to see if the phone came in earlier. Tuesday comes and goes, and he hasn't called. When I called this location, they said he never showed up to work and that my situation hadn't been relayed to anoter associate. Alfonso never held his end of the bargain(as in he never called or emailed, even though I did), and I'm thoroughly disappointed...

 8 years ago (21-06-2017)

Lacy was great!! Helpful, knowledgeable and efficient.

 8 years ago (20-08-2017)

Felicia and Keisha were amazing! So glad this location opened and is finally closer!! Love TMobile. 

 8 years ago (21-04-2017)

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