T-Mobile

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Address: 4631 N Oracle Rd, Tucson, AZ 85705, USA

Phone: (520) 293-9630

Website

State: Arizona

Zip Code: 85705

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

Reviews

I purchased a phone a week ago and had problems with it all week. I went in today and was having issues with one gentleman but the gentleman I bought my phone from initially was there and helped me. I just want to say my phone now works and so does my Pandora!! It was an issue with my simcard. Thank you for taking the time to listen to me, believing me, and help me.. You deserve a raise! Jesus you the man!! Thank you again.

 8 years ago (26-11-2017)

I needed answers to technical issues.  Kevin was friendly, courteous, and knew what to do.  He solved one issue and gave me advice to solve the second issue.  Way to go Kevin.  I'll be back at this office when I need help.

 8 years ago (22-10-2017)

Jesus was wonderful! He took the time to help my mother-in-law pick the right phone for her needs AND switched all of her apps to the new phone. It was refreshing to see such great customer service.

 8 years ago (04-09-2017)

The new business philosophy is the customer isn’t always right and if you buy a phone with us we will bend you over and give you a reaming of a lifetime. They will call tpd if you refuse to do as they say. They will hide their real name so you won’t know who it is your complaint is about. They will try to intimidate you and say things to a customer that you just shouldn’t say. They will say lies about what you said and they won’t go the extra distance when special needs are required for a loyal customer of seven years. That’s what I can tell people this happened to me yesterday. And it was so surreal because two weeks ago they were super busy and they took such good care I must have told someone about once a day. Now they can go you know where it ryhmes with bell. I cancelled my service I’m not gonna pay any more money and they have to go thei collections if the want the money from me. Tmobile goodluck with that new campaign your bringing the public. I could be wrong but what do I know about business. Not much I do know who I’ll let into my pocket book and it won’t be a company who acts like this to a loyal customer I’m pissed and the world will hear as long as this continues.

 8 years ago (20-11-2017)

Terrible customer service. Constantly pushing to up sell. How about you focus in the quality of your service and aquire more repeat customer instead of milking each customer for as much as you can? 

Had them install a screen protector the "manager" screwed it up and had the adheasive attached to itself along the whole top of the screen as well as all the edges are peeling up. 

If you have TMobile and need something done, make the extra effort to go into the mall and do what you need done because this location is terrible.

Also it's not a corporate store so they don't always support the same deals and return policies as the corporate stores. A fact they don't mention until you need to return something.

 8 years ago (29-10-2017)

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