T-Mobile

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Address: 9853 Brook Rd, Glen Allen, VA 23059, USA

Phone: (804) 262-5140

Website

State: Virginia

Zip Code: 23059

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

After reading other reviews I was a little worried about going into the store.  But after going in and getting fantastic service from Alyssa.  They were very polite, prompt, and helpful.  I would assume that there are busy times of the day or year that might have caused some of the other reviewer's issues but my visit was above perfect.  They went above and beyond.  Great Customer Service!

 7 years ago (24-01-2018)

I bought the buy 1 get 1 free Galaxy S8 Note and, they told me I would get my $850  rebate in  about 6 weeks. Well 7 weeks later they told me I would have to change my plan to a more expensive plan to get the rebate. I was lied to mislead and scammed by T-Mobile. I am pursuing legal actions. I bet if you check out all the people that gave them 5 star ratings they are probably employees or friends of people that work for T-Mobile. I will be hanging out at T-Mobile's talking to people before they go in to warn them about their scam.

 7 years ago (09-01-2018)

I walked in at 7:40 to pay my phone bill, 2 tablet changes later I still haven't payed my bill and it is 7:50 I was left at the counter as the associate walked to the back without explaining what was going on.. I just need to pay my bill you would think with no one else on the store, 4 computers 3 associates and 2+tablets I would be able to give them my money and leave. Instead I am standing here listening to the other sales associate on her personal call about what she's cooking and how many hours she has to work at T-Mobile. And boy how I just love to be demeaned and argued to about service that is so crappy. This store ALWAYS has an issue and ALWAYS has the most disrespectful staff towards customers, maybe that's a reflection of the staff turn over rate since there never is a familiar face around. At 8:05 I leave without paying my bill in store.

 8 years ago (21-11-2017)

This 5 star rating is based on this location's customer service. The store mgr, Lauren, was the most helpful, non pushy, customer service orientated, problem solving person I've ever dealt with from any cell phone provider. I went in with a goal of switching providers to be cost efficient. She was very honest upfront and stated there may be issues with the service in my area. She provided me the equipment to enhance the service. Went home, wasn't able to gain ANY service. Came back the next day and she was able to give me back my old phones, and helped me to the fullest to retrieve my old service. This lady, in my eyes, went above and beyond my expectations as a consumer. And when T-mobile covers more rural areas, I will bring them my business!

 8 years ago (05-06-2017)

simply the most clueless wireless store i've ever visited.  took me 3 hours to set up a simple $50/mo phone plan, and i've had to re-vist the store twice since as it still isn't set up correctly.  T-moble - do us all a favor and close this branch.

 8 years ago (18-04-2017)

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