T-Mobile

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Address: 2123 S Atlantic Blvd, Monterey Park, CA 91754, USA

Phone: (323) 780-0177

Website

State: California

Zip Code: 91754

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Be careful. They blatantly lie to get a sale. There is also a restocking fee once you leave their store on items that you want to return- even if the product you purchased is horrible and you want to exchange it for something better.

 7 years ago (19-01-2018)

I completely agree with the other reviews. This has been the worst experience ever. I have never received such a poor customer service at any other T-Mobile stores. Employees are not knowledgeable and are extremely rude to the customers. I wished I would've read the reviews before coming to this store.

 7 years ago (28-11-2017)

If your looking for good customer service don't come to this place. Associates have no training and don't know how to provide good customer service. I know the customer may not always be right because there is policies and rules that need to be followed but there's no need to be rude or aggressive with the customers. If you work here and you're reading this review check yourself and your coworkers. It's not hard to provide good customer service even if the customer is upset I should know I work in retail!

 7 years ago (10-08-2017)

Awesome service both my friend and I got an S8 Note

 7 years ago (13-01-2018)

Wow, I had never felt less in a T-Mobile shop like this one today ! Today I and other customers came across some guy named Edwin an associate and two others ! Me and some other guests were waiting in line to be helped. We were waiting approximately for about 25 mins and all of a sudden a police officer walks in and all the associates especially EDWIN dropped the attention from the other T-Mobile customers that were waiting  because of that gesture he had done to the rest of us! Never did I ever encounter this experience and at least an apology wasn't offered ! Just because he's an OFFICER **a customer as well because he purchased some gadget , never should he have the authority to do this to anyone ! Never coming to this location and I will make sure I will put Edwin and his other tatted associate in the customer service survey because that's just not right ! Good thing . I got everything on camera and witnesses ! And thanks to Kevin  for apologizing and helping me !! We are all nurses doctors and engineers ! We all have to wait for our chance and these associates should take the time to apologize and shouldn't be saying oh if you have any questions tell my manager! UHM NO ! CUSTOMERS ARE ALWAYS RIGHT ! And as an associate and your so called manager is busy to help , then you should take the role of the leader not the follower !

 8 years ago (26-06-2017)

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