T-Mobile

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Address: 35 E Chelten Ave, Philadelphia, PA 19144, USA

Phone: (215) 438-6861

Website

State: Pennsylvania

City: Philadelphia

Zip Code: 19144

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

related searches: T mobile east germantown number, T mobile east germantown appointment, T mobile east germantown address, T-Mobile near me

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Reviews

They have poor customer service at T-Mobile at Germantown and Bayton Street very poor customer service

 7 years ago (03-04-2018)

A review about the store staff and not the product . Aweful  people. you wont feel secure there. no customer CARE here . you, have to be CAREful with them. i returned a tablet 2 hours after i purchased it due to loose connection of USB cable in the micro USB port. the girl working there first tried to convince me that this looseness was Ok and that this was how  nowadays devices are made, with loose USB connection.and a colleague standing next to her was doing the same, assisting her trying to fool me. So i had to confirm that with LG. I come back home and chat with the manufacturer, LG. they confirmed that the USB port and the cable are supposed to fit.i called back the manager at the store and when i presented the confirmation, this time ,not being anymore able to deny the fact that it was a manufacturing defect. she accused me that i broke it (i'd returned the tablet less than tow hours after purchase) and said that she was present when i showed the problem to the store staff and that she saw it was not lose . all lie. shamelessly denying the trute . And left me one option : return with restocking fee $75. plus not giving me back the money i paid for the  plan. totally around $100 . not only that, the girl interrupted me all the time when i spoke. I called Tmobile customer "CARE" with lots of hope the they would intervene and give my right. But they admitted their inability to alter the store's approach. You have to be very careful when you purchase from Tmobile., be totally bereft of trust.  The restocking was written on the box and they made the purchase procedure such, that they make sure i didn't read it and didn't become curious about it's amount until i paid .
now, i have learned something you may need to know too.restocking can be applied only on a frivolous returns caused by a bad decision , or buyer's remorse. like not liking the color.
restocking can't be applied when you return a thing because of defect, missing parts or wrong delivery. they try to put you in BUYER'S REMORSE category and implement restocking fee on you. your case wont be a buyer's-remorse one if it is because of a defect or missing part or   receiving the wrong item. 
if anybody has anything to say about LG GPAD X8.0 USB cable loosely fitting in the relative port please share. i thank you.

 8 years ago (20-07-2017)

Sold me an sd card and it doesn't do what it should on my device. 

 8 years ago (29-08-2017)

It's an awesome store I find a lot of items I can use

 8 years ago (16-06-2017)

Super helpful and fast employees!

 8 years ago (26-07-2017)

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