T-Mobile

We have been customers of T-Mobile for several years. I'd love to say it's been a one time bad experience, but that would be a lie. We have stayed because it's the least expensive for a large family. This particular store has been the worst we've ever visited, from west coast to east. It's as if you left the United States, instead of being in a high tourist area in the center of Florida. As you enter, all of the store's signs are in Spanish. There is no attempt whatsoever to relate to their English speaking customers. It's really sad. The wait time is ridiculous. We spent over an hour waiting just to pick up our replacement phone. It is such an uncomfortable place to be stuck. The music is loud, customer service is not very good, with a couple of exceptions and there are very few seats. Most of the reps act as if they wish they were somewhere else, which is understandable.
1 7 years ago (01-11-2017)

Was greeted immediately upon entering the store. Short wait to be served by Zamara who seemed very knowledgeable and helpful.
5 7 years ago (29-12-2017)

The worst store ever. Very bad experience there since they change workers and now all there signs are in Spanish.
1 7 years ago (22-12-2017)

Real low rating. A hispanic friend had a problem with her phone. The guy who talked to my griend was hispanic. He realized my friend had some problem wirh her fluency. Of english and started talking to her in a fast unproper english. Snce i realized that i started translating to and for my friend. Finally some other reprrsentative there asked something to the person talking to my friend. The guy could talk and understand Spanish without a problem... Cause he is hispanic. Then he did not provide any good information. He just wanted to sell a phone. His attitude was not one of service but very arrogant instead. I suggested my friend we rather leave the store cause there was nothing to do there.. On top of that they don't have a name tag on them to know hus name. Very unpleasant and non recommendable experience with the store
1 7 years ago (05-10-2017)

This store is the #1 for a reason. They have a team that believe and promote Team Work . Specially for consumers they understand and respect the consumers , customers. I love the the energy, knowledge, arrogant , and all different attitudes and characters of the store. MyTime there it was very enjoyable seeing everybody in Combined working for the same goal T-Mobile😍 good job
5 7 years ago (14-06-2017)