T-Mobile

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Address: 1855 41st Ave, Suite C12, Capitola, CA 95010, USA

Phone: (831) 475-5246

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State: CA

Zip Code: 95010

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Reviews

We signed up for service, "Pay as you go". They charged the credit card but didn't add any of the minutes/text to the account. I called the store and they are refusing to even look at the account, asking us to go in person or call 611. The customer support 611, does not have any records of the charges. Spoke with Oscar, a supervisor and again he was unwilling to look at the over charges.  Beware you pay for service you don't receive.

 7 years ago (20-09-2017)

The customer service was awesome! Hayden helped us, and the experience was quick and painless. All the employees were friendly and helpful.

 7 years ago (10-08-2017)

We changed over from Verizon to T-Mobile. We were told we would be getting $200 credit for EACH LINE that we switched over. Four months later we are still fighting to actual get the credits.....we are out $1000k that they promised for the trade in/switch. When we go in store they are unable to answer our questions. My voicemail doesn't work, in store couldn't help with that either. They seem to not be able to help with even the most basic things! I regret ever switching to TMobile.

 8 years ago (02-04-2017)

Straight up trash. Came to replace my recalled note 7 and sat around for an hour because nobody knows what they're doing here. Still being offered to buy additional services while talking about how I've been waiting for far too long. I feel like I know more about phones than the ppl working here.

 8 years ago (24-09-2016)

Absolutely horrible service. The staff including the store manager are completely clueless on what should be basic knowledge. Do not recommend coming ever!

 8 years ago (24-09-2016)

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