T-Mobile

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Address: 12644 Rockside Rd, Garfield Heights, OH 44125, USA

Phone: (216) 220-8778

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State: Ohio

Zip Code: 44125

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Reviews

When I go I will only speak with Alyssa who seems to always be working ! She is the absolute best and she’s only been there since this year I believe. She is kind and and will help with anything the customer needs as far as she can. Extremely professional and friendly !  She has experience from previous stores yet seems to enjoy this store the most. I love coming in to even just pay a bill. Extremely professional and a great new asset to the T-Mobile Garfield store !

 7 years ago (21-10-2017)

Terrible service! I am a mobile customer with a business accont, with a business in the area. There has been a tower down since last October.  I have called and complain time after time still the tower hadn't been fixed. Well today I went to this mobile store to use the guest Wi-Fi to update some of my devices. I asked for the guest password to the guest Wi-Fi. I was told I couldn't have it. I then called to mobile and asked for the guest pass word. They called the store and was told there is no guest Wi-Fi.  But when you go to setting on the phone there is a guest wifi. The only professional  at the store was off today. If  Erin was there I  would not of had that problem. She goes above and beyond to help here customers. But without her in store you get the worse service ever from those people.

 7 years ago (20-09-2017)

Terrible customer service couldn't believe how unprofessional they were. They cancelled my warranty after having me come up there 3 times and lied in put in the notes that I requested to get my warranty cancel bull$&+ liars I wouldn't recommend this store to anyone mess up my whole day almost made me want to switch over to another phone carrier....

 7 years ago (26-08-2017)

I love Erin. She is awesome and the best with costumer service. I stop in just to speak to her.

 8 years ago (25-07-2017)

Almost zero on sites inventory and over half of the on display models they don't carry any more.

 8 years ago (14-05-2017)

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