T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 881 E Commercial Blvd Suite 871, Oakland Park, FL 33334, USA

Phone: (954) 351-7050

Website

State: Florida

Zip Code: 33334

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Reviews

Marco greeted me as soon as I entered the store, took my name and helped me out promptly & seamlessly with a pretty packed store. He went over all my options as far as saving money, upgrades and plans. I went for headphone and as you can see from the pics this store is fully stocked unlike two others I visited this week.

 9 years ago (29-09-2017)

Don't bother calling this store if you have a question because they never answer the phone! Customer service here is a hit or miss. Sometimes you'll get a rep who is friendly and polite and actually knowledgeable of what they're doing, other times you'll come across one who doesn't have a clue as to what they're doing and leave you to figure it out on your own including the manager! I waited (in the store) for my phone to be "fixed" for 2 hours. I was told to give them more time so I left and went home for 5 hours. When I came back I was told to come back the next day because by then it will "hopefully" be resolved. When I explained my dilemma to one of the associates, he laughed and said "sorry, I have no control over your issue". It's now 3 days later and I still have not received a call back as promised. Luckily I called customer service and they were actually able to help me. NEVER again to this store.

 9 years ago (06-06-2017)

My grandmother had an issue with the zmax pro. She took it into the store on broward blvd and 441, they couldn't fix the caller Id issue, her calls were coming in with just the phone number even though the number was saved, the rep didn't know how to turn off her mobile hotspot, her calls were dropping, not being received, and the phone was overall defective. The rep never offered a warranty exchange. He only said that he couldn't fix it and he didn't know what was wrong. Me and my grandmother then went to the store on commercial and Dixie highway where we met a rep named genie. She helped us process a warranty exchange for the device. She apologized for the other store. When the device came in, we got a text message from T-Mobile and a call from genie to set an appointment with her to come in and get the phone and she would set up the phone personally to make sure that my grandmothers information is transferred over. She was very sweet and helpful and had product knowledge. We even added on an additional line that T-Mobile had for free that weekend. It was a great experience with their store. The reps even greet you upon entering the store. 

 9 years ago (03-04-2017)

I went in today. They are in the middle of a big renovation, which I understand. I wait for 30 minutes while most of the staff just pace around (all but one computer is running), there is nothing for them to do.
So someone comes over to ask why I'm there. I only need a SIM card to be cut smaller for my new phone. He says OK and goes on to the next person.
Finally someone talks to me. "Yea, I don't know where the cutter is and a new one is $20 bucks"
Here is the problem. If you've ever been a manager, you would know that you would first speak with customers to see what you can or cannot do without a functioning store. Manage expectations and timing. Secondly, you shouldn't try to charge your customers if you can't find something. Seriously!?  This is why you are making minimum wage.

 10 years ago (12-09-2016)

Small and simple store, offering a range of phones and accessories. Staff is mostly friendly and seem genuinely interested in helping you get the best for your time and money. Most of the staff is fluent in both English and Spanish, which can come in handy 

 11 years ago (23-12-2015)

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