T-Mobile

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Address: 7263 NW 36th St, Miami, FL 33166, USA

Phone: (786) 331-9070

Website

State: Florida

Zip Code: 33166

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Reviews

Worst customer service and product knowledge unhelpful staff manager was very rude unwilling to help but willing to sell me the store

 8 years ago (28-10-2017)

This place has the worst customer service!!!  I had a really bad experience i am not the type of person that takes the time to write reviews but this time i am really offended with the way i was treAated. I went to exchange my phone due to a warranty claim and the "manager" Monica denied on receiving my phone because she believed it was a physical damage eventhough the claim was already approved! She never inspected the phone she simply assumed it was a physical damage! The phone was in perfect conditions she simply wasnt willing to help! I had to call customer service and waited two more days to receive another phone at a diferent location which was exchanged with no problems at all! This lady Monica kicked me out of the store with the police because she stated i was scaring her other clients  eventhough some other customer had also walked away unsatisfied!! I do not recommend this location ever! I have been a customer of Tmobile for over two years and this time feel extremely disastified! Monica should no be called a manager when she is obviously not trained to treat customer! It is very embarassing to have such a terrible store in our neighborhood.

 8 years ago (27-05-2017)

Big place but service is slow and i they didn't have the phone i wanted and told me i have to wait an indefinite number of days till they call me and let me know it's there to pick up. Was not happy about that.

 8 years ago (21-03-2017)

Awesome little store, had great phones and service. The only irritating factor was their alarms on the phones kept going off.

 9 years ago (03-03-2017)

Horrible place I stood there for 20 mins and no one said hi or even acknowledged me horrible customer service

 9 years ago (09-07-2016)

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