Teddy Bear Pools & Spas

Reviews, get directions and contact details for Teddy Bear Pools & Spas

About

Building Backyard Fun Since 1975

Story

Teddy Bear Pools & Spas continues to be the #1 Dealer of Pools and Spas in all of Massachusetts. Serving the Pioneer Valley cities of Chicopee, Holyoke, Springfield, and beyond.

Impressum

Teddy Bear Pools & Spas
41 East Street
Chicopee, MA 01020
(413)594-2666
(800) 554-BEAR

[email protected]
www.teddybearpools.com

Address: 41 East St, Chicopee, MA 01020, USA

Phone: (413) 594-2666

Website

moc.sloopraebyddet@ylper

State: Massachusetts

City: Chicopee

Zip Code: 01020

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

I bought a pool from TB years ago.  When it died, I bought another one.  My neighbors asked about TB while the new pool was going in.  THEY got TB pools.  I bought a spa in 2001,and have had  great service from TB. We called yesterday and asked about a part.  My boyfriend, who is also my contractor,  said he would BE THERE IN THE MORNING.  This morning I gave him my credit card to go.  The part was $15.  They would not sell him the part.  He had my hot tub information, serial #, a coupon addressed to my name  and address from TB. TB has a computer file on all my purchases including serial #s, full name, address....... I called and the manager said it was to prevent credit card fraud. She said " What if you were getting a divorce and he was using your card?"   What if?  HE WOULD STILL BE FIXING MY HOT TUB! EVEN IF HE WAS A CREDIT CARD THIEF, HE WAS BUYING A  15$ PART TO FIX  MY TUB. She said their policy also says they can not call me during the transaction.  Absolutely assinine.

 8 years ago (21-04-2018)

Very responsive to customer calls. Extremely helpful staff. Will explain everything and give you a hand out too.

 8 years ago (16-03-2018)

People were really nice and no pressure. I bought spa supplies that were cheaper at Teddy than Amazon

 8 years ago (18-02-2018)

Great service and helped me purchase just what I need

 8 years ago (02-05-2018)

Basically the same as a couple reviews down. I was very happy with them when I bought a Certified Preowned Hot spring. They came out and took it back a couple times but couldn't fix the leak, they gave me all my money back so I bought a new one from them. Then we had problems with it and the tech scratched the finish. We sent pictures and never heard back. Now we were told to go elsewhere for service and it was to long of a drive from Chicopee to Torrington CT anyway! Extremely rude to my wife and she believes strongly it was because she is a woman.

 9 years ago (14-11-2017)

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