Telhio Credit Union

Reviews, get directions and contact details for Telhio Credit Union

Address: 6851 N High St, Worthington, OH 43085, USA

Phone: (614) 221-3233

Website

State: Ohio

Zip Code: 43085

Reviews

Not the best bank and does not desire to keep customers. Rude customer service and misleading signs. I used to sing their praises now my song has changed.

 9 years ago (30-08-2017)

Today I went to Telhio in Worthington to work on some issues I had with my account. I worked with Mr. Jose Cheng, who may be the most helpful, kind man I have ever dealt with. Not only did he help me with my accounts but he was pleasant, understanding and put my worry at ease. As a single mom of three, I was insanely scared over the errors I made in my account, and Mr. Cheng went above and beyond to help and to make me feel like I was a valued customer no matter what my account balance may be. Most banks and credit unions only care about the money, but Mr. Cheng made it very apparent with his great attitude, that Telhio is the acception to that. I will never bank anywhere but Telhio and will be sure to tell everyone I know how fantastic they are. Jose is the example of how every bank/credit union should treat their customers. Thank you Telhio and a special thank you to Mr. Cheng.

 9 years ago (29-07-2017)

Telhio is great. When you open an account by depositing money, you buy into the business as an owner.   I like the variety of financial services. They even return a few out of network atm charges every month.

 10 years ago (20-01-2017)

Well if you want a bank that from the word go will consider you at fault for any errors then Telhio is for you.  Had a bank error issue and talked with several employees that had as first response that I should have done more to avoid problem.  Not really a problem solving mentality but a" what can we pin on the customer?" vibe.  The situation was eventually corrected but they made sure they put me in my place as a humble customer that better be grateful.  The second issue I have is that one cannot get overdraft protection and have 2 accounts linked to cover checks.  "we haven't offered that for 10 years.  Would you like to apply for a loan that would provide this service with only a small fee?"  I was told last year that my accounts were linked and no problem to have automatic transfers to checking if needed.  Don't have a recording of this at the Worthington branch so was charged $70 without notice ("we usually send you a letter") for 2 small auto-pay when I had sufficient funds sitting in my savings account.  Why would I not be constantly checking my balance unless I was assured I had overdraft protection and transfer between accounts?  No mercy or reduction offered.  They are the only ones who can be forgiven of errors.

 12 years ago (03-08-2015)

good

 9 years ago (28-10-2017)

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