The Furniture Lady

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About

Great quality, beautiful styles for MUCH less than buying from a fancy furniture store! All brand new!

Story

Great quality, beautiful styles for MUCH less than buying from a fancy furniture store! All brand new!

Products

Living Room sets, Mattresses, Reclining sets, Dining sets, Bedroom sets, Home Decor, and much more!

Address: 14696 S 800 W, Bluffdale, UT 84065, USA

Phone: (801) 494-9675

Website

moc.ydalerutinruf@yesdnil

State: Utah

Zip Code: 84065

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: 11:00 AM – 7:00 PM
Thursday: 11:00 AM – 7:00 PM
Friday: 11:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Lindsay and Jeff were seriously amazing! They helped us find a couch we loved and could afford! They made sure our vision was able to come to life. Excellent customer service and a great experience!

 8 years ago (25-11-2017)

Love this place and my experience I live in St George I was told the items I purchased would be delivered in my garage but when the older gentlemen arrived he asked if It would be alright if he just brought them into house he was very kind,patient and accommodating. All around a  great experience! Definitely will go back!

 8 years ago (03-10-2017)

Great selection, ridiculously low prices... a true bargain. Wish they had more furniture in stock that was contemporary.

 8 years ago (30-12-2017)

I LOVE LOVE LOVE Lindsay and her team! They are amazing and they are always there to help you! They even have a store in Las Vegas for those of you that are in St. George and further South! She will be honest with you about durability and price! Her decor is fabulous and you can't beat the price!

 8 years ago (20-09-2017)

Horrible experience. I was first referred to this business by my decorator for their rug selection, and when I first visited this store I was treated okay. I was told you could take rugs home to try in your home, which is common at many furniture stores with a 48 hour return policy.  I took two rugs and really liked one, but I was not sure as I had just started looking, so I returned the two and took two more that did not work at all and were returned as well. At this point I was helped by the in-store decorator who was really nice and suggested a few, so I took two more I really liked to look at again with my own decorator who was bringing more rugs to compare and accessories to match. My decorator and I compared the rugs she had found along with the rugs we found together at the Furniture Lady.

At this point, I was considering one of the rugs from the Furniture Lady in a larger size (a 9X13 when I had taken the 8X10).  To my surprise I was met by possibly a manager or owner who asked if I was returning the two rugs. He asked my name to return them and when he heard, before I could say anything more he said that I can't shop there anymore. It was so unexpected that I thought he was kidding, but he went on to say that I had been in three times and taken rugs three times and not bought anything and that that was not how they did business, so I was not to shop there anymore. Really! I have not had this experience anywhere else doing the exact same thing, and I think that if The Furniture Lady had a problem with the multiple returns, they should have made it clear at some point that that was not the way they did business. However, it is clear that that is not the case as even the in-store decorator was shocked when she heard what I was being told. She said they always let customers take rugs home to try. I guess she didn't know three strikes your out! 

If you have a limit or policy on how many times you can take a rug or mirror or anything before you buy it, maybe you should let the customer know? Certainly not ban them from the store with no prior warning.

At some point, I had mentioned my decorator sent me there to shop for rugs and he went as far as to say tell her not to send her clients, as they do not do business this way. I believe they may have been misunderstood somewhere along the way that my decorator was ordering the same furniture outside of their business, but this was not the case and once again it is appalling that they made such a bold assumption.

I am completely stumped by this experience, as I have not experienced it anywhere else and all I can so is they are entirely unprofessional.

 8 years ago (16-08-2017)

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