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Reviews, get directions and contact details for The Home Depot

The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Story

The Carpentersville Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Carpentersville, IL residents. Let us help with your project today!

Address: 251 Springhill Rd, Carpentersville, IL 60110, USA
Phone: (847) 783-0766
State: Illinois
Zip Code: 60110


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Reviews
Very good store for everything but flooring. Go to a different Home Depot for flooring. Most of the floor sales people do not know what they are doing and the measuring/calculation service they use appears quite cumbersome. Ordering carpet and wood flooring took 3 visits and 6 hours. We scheduled to have carpet installed on a Friday. They said between 9am & 12 noon. This for 4 bedrooms, 4 walk in closets, 2 regular closets, a hallway, a split stairway and a family room. 2,500 sq ft. It took 1/2 days on Thursday to move everything out into bathrooms and such. We got a call Friday at 12:07 saying there were truck issues and could they reschedule. No apologies. Even when it was pointed out that nobody had apologized there were no apologies. Quite frustrated with the flooring experience here.
8 years ago (21-04-2017)
Stock at this location is always very low. Save time by driving to the Algonquin or Elgin locations. Not sure why this store exists.
8 years ago (06-07-2017)
Called Home Depot to have a water heater installed. I Didn't have my card so I asked if I could go into the store and pay for it. Her answer was yes, on my way home stopped at the Elgin store. Waited approx 40 minutes for them to call and find my order. They came back and said sorry they gave it to another store you need to go there. No big deal they were very nice. So, went to the other store and they couldn't find my order either. The manager there seemed like I was bothering him so he gave the issue to a very nice lady at the service desk. After another 45 minutes she was able to ring me up and get me on my way. Just a FYI it's $1300 to install a 40 gal water heater. I would of done it myself but West Dundee makes you pull a permit and you need a licensed plumber to install it. It's outrageous on how much they rip you off. Hope you have someone in the family that's a plumber. To top it off, I had a saddle valve on a cold water line to my humidifier. Well that no longer code so they charged me $99 to install a 1/4 turn valve. Go somewhere else if you need a water heater installed.
8 years ago (16-01-2017)
It's was very good experience they were very helpful a man named tony tinajero
8 years ago (24-06-2017)
I love the tool rental staff here. He was friendly and helpful. They got us the tools we needed to finish with great tips that really brought everything together.
9 years ago (15-03-2016)
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