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The IMT Group - IMT Insurance & Wadena Insurance

  1. Iowa
  2. West Des Moines Insurance Agency

Reviews, get directions and contact details for The IMT Group - IMT Insurance & Wadena Insurance

Address: 4445 Corporate Dr, West Des Moines, IA 50266, USA
Phone: (515) 327-2777
State: Iowa
Zip Code: 50266


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Reviews
IMT is cheap, and terrible. They don't send invoices, just cancellation notices. We have set up escrow pay and auto-draft from our checking account repeatedly. If a change is made to the policy, they stop the auto-draft and cancel the policy due to non-payment. In the 2 years we've been with IMT, our policies have been processed for cancellation at least once a year due to their billing changes. Before IMT, I have NEVER had ANY payment/billing issues with and insurance company. Horrible.
8 years ago (28-07-2017)
This company is a good example of unethical practices. Our car was damaged as a result of their insured's cow being out in the middle of road around midnight June 2. It took until June 9 for anyone to contact us and when they did contact us, the agent from Sioux City was the rudest person I have ever dealt with. He wanted to come see the car on June 12 and we said the car would be at the house for him to look at. Well, June 12 came and went with no agent showing up or calling us. But come to find out, he was in town talking with the insured and asking him questions about our daughter. Well, if he would have shown up like he said he was going to, he could have seen for himself what kind of person my daughter was. The agent does not answer phone calls or return phone calls but the time I did get a phone call from him (after I sent a complaint to his manager), I asked him why it was taking so long and the only thing he could tell me that he was still investigating it. What? By this time, it had been over two weeks since the accident. The agent also told us to just go ahead and file it under our insurance. This is the tactic this insurance company uses, don't communicate with the victim in hopes they will get so frustrated that they will file under their insurance. Why should I, it wasn't her fault, they just didn't want to have a claim against them. The insured even told us that he takes full responsibility but yet we had to go through this improper delay of claim because they will do anything not to pay. Luckily, my daughter wasn't severely injured or killed. On July 5, I contacted the corporate office in Des Moines because the agent or manager were not keeping in contact with us for several days now. Coincidentally, I received a phone call from the manager that afternoon telling me that after the review, they are denying the claim saying their insured wasn't negligence but yet we had the police report, witnesses and pictures to state otherwise. I also received an e-mail from the manager stating this with a copy of the denial letter attached that he said he sent in the mail. But when I opened the attached letter, it had the wrong date of loss on it and he back dated it to June 30, 2017. I wonder why? When I did receive the letter in the mail on July 11, it was postmarked July 6 so there is no way he sent this letter that was dated June 30, 2017 on June 30.
8 years ago (01-08-2017)
Stay far away from this company. I had a full replacement cost policy and after a severe hail storm my roof was a mess. The adjuster that came out and looked at it agreed that I had hail damage to not only the roof, but also the window trim, downspouts, and gutter guards. They claimed that they would not replace the roof despite having full replacement cost coverage because the shingles were "defective" having come from a manufacturer who had a class action lawsuit filed against them due to this particular shingle. Now, I had purchased this house only 2 years prior with what appeared to be a pristine looking roof, purchased full replacement coverage to protect my investment, and they refused to fulfill their obligation to cover it after suffering major storm damage. Why have this type of coverage, which of course is more costly, only to be told they won't pay. All they were willing to cover was the gutter guards and downspouts, the window trim, and a 10x10 section of the roof even though the entire roof suffered damage. All I received was $2000 which doesn't even come close to the cost of redoing the roof. I had to finance the remainder of what I needed to do the roof and not replace the other items that were damaged. To add insult to injury they told me that until i replaced the roof they would not cover any subsequent damage caused by the damaged roof. This is not my idea of replacement cost coverage. Just don't do business with this company, they are the absolute worst insurance company out there.
8 years ago (29-04-2017)
I had wind damage to my roof. They are only offering to cover the half of the roof that had damage, which will leave me with roof in which the front does not match the back. Time for a new insurance company.
8 years ago (01-06-2017)
sleazy and slow as to as 2 save money so they did not have 2 pay for A Rental Car
8 years ago (16-10-2017)
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