The Normandy Inn

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Address: Ocean Ave. between Monte Verde St. and Casanova St, Carmel-By-The-Sea, CA 93923, USA

Phone: (831) 624-3825

Website

State: California

Zip Code: 93923

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

Reviews

Excellent, affordable bed and breakfast in Carmel, close to beach and shops. Our room was pleasantly decorated and spacious. We were pleased to stay at a smoke and pet free establishment in Carmel that didn't aggravate our allergies. We will visit again.

 8 years ago (18-11-2017)

If I could give 0 stars I would...****CROOKED***

I am not sure why it took me 3 months to write this review, maybe because I still had hope this hotel would call back to resolve this after putting in the 60-90 day dispute with my bank.  Well they didn’t so here is my experience that I feel the need to share with others. As working in the hospitality business, I’ve never been so poorly treated as a human before. Me and my boyfriend went on a week long trip up the coast of California. We spent two days in the beautiful town of Carmel before traveling to Big Sur. Our stay at this hotel started off as a great room overlooking the terrace pool area. The room was clean and spacey. Upon leaving the hotel/ the morning of I took about a 10-15minute shower and closed the glass doors. Not realizing until I exited the shower, there was water on the ground.  From my observation, there was nothing wrong with how I closed the glass doors. So yes I called up for about 3 additional towels (which was enough to clean the floor). 2 days later I notice a charge on my credit card for $500 so I call the hotel and insist how it must be  a mistake and to call me when it was fixed. The clerical told me she will bring it up to her manager and someone will call me back. Well, I get a call two days later from a woman yelling at me and saying this was my fault and how I flooded the whole electrical box and the room below.  She YELLED at me how “I am going to pay for this” and “I broke her shower” and “this is all my fault.” Never been so rudely confronted ever before, I was dumbfounded and shocked. Not only was I harassed over the phone, I was treated so poorly. After the “manager” hung up on me, I immediately called back to find the desk girl tell me “the manager is unavailable and will leave a message.” First off, this is the most obscene situation I’ve ever dealt with. Second off, nobody from the hotel called me to “ask what happened” or investigate the situation and even tell me that I was going to be charged. Finally, how dare the hotel blame me for their shower structure malfunction. This is why these places have insurance for things like these! My one night stay and one 10-15 minute shower use was no way near   responsible for their “so called damage.” I didn’t even have to clean up my floor mess but I did with the three extra towels I had! Absolutely ***CROOKED*** and took advantage of a young couple (early 30’s) road-trippers from New York.

 8 years ago (01-11-2017)

Cute inn, they have breakfast provided and are in a great area in Carmel to enjoy both the beach as well as walking around the town. Rooms are very nice although not the type you would want to spent much of your day in, but that's not typically why you'd go to Carmel. Overall I would recommend staying here.

 8 years ago (14-08-2017)

Although I live in Carmel Valley,  every time my friend comes from another state to visit, we always stay at the Normandy Inn.  We both love the ambiance of the hotel, and the nearness to the ocean.  I love the price of the hotel itself - very reasonable considering the location.  The staff is extremely friendly too.
I read a few reviews that complained about no air conditioning.  Being so close to the ocean, and with the nights as cool as they are in this area, it generally is not needed.  My friend and I have always been very comfortable at the Inn.

 8 years ago (01-05-2017)

The room was of decent size. The hotel was 3 blocks from the beach and walking distance to restaurants and stores.

 7 years ago (17-01-2018)

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