The Peninsula Spa

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Address: 108 E Superior St, Chicago, IL 60611, USA

Phone: (312) 573-6860

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State: Illinois

Zip Code: 60611

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Reviews

Great amenities and location. But it could have been better. All "first world" problems but when you pay for and want 5 stars, the experience should be 5 stars.

Cons: 1) poor concierge service. Arranged a Friday night chocolate experience for kids with verbal confirmation at least 2 weeks in advance. On Friday, we confirmed again only to be told we weren't listed...but..we could "show up" and maybe someone would cancel. Gauche.  We were informed by front desk that they "would look into it". Nothing happened. 

2) in room Nepresso machine didn't work

3) bathroom cold, no separate climate control. Not even a simple heat lamp found in Econo Lodges. 

4) The most disappointment was poor staff  attitudes. We were just a number. Concierge terrible. The Lobby waitress should have been working at McDonalds. The waitress at Pierre Gourmet was preoccupied with her own coffee break (clock watcher) that portions of our order were incorrect. In short, Staff did nothing to gain our respect or loyalty. 

So, when in Chicago next month or the month after with business clients, we are staying at the Omni. 

On a positive note, Mad Max at Shanghai Terrace was an excellent server. 

 9 years ago (24-04-2017)

This is my place to workout and swim.  What  more could a lady want than to go to the Pennisula Spa everyday.  Great staff and amenities.  Plus the walk through the lobby everyday is still special even after doing it almost daily.  This is a beautiful hotel. 

 10 years ago (24-10-2016)

Meh - that sums up my experience at the Spa. I've been to many Spa's around the world and this one for the price was not worth it. I felt rushed and I thought my technician was just okay and not very luxury service oriented. I also thought she was more about selling the products than letting me relax and enjoy my service. The women working the front desk aren't very nice either. They're answering the phones and rushing around, not very welcoming, and never smiling. Skip this one - there are better Spas in Chicago. 

 12 years ago (28-08-2014)

The most amazing hotel I have ever stayed in. Each room feels like a private suite! 

 12 years ago (14-04-2015)

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