The Pines at Glens Falls Center for Nursing & Rehabilitation

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About

Pines at Glens Falls Center is a member of National HealthCare Associates, a premier network of short-term rehabilitation and nursing centers.

Story

Pines at Glens Falls Center is a member of National HealthCare Associates, a premier network of short-term rehabilitation and nursing centers.

Products

• Long-Term Skilled Nursing Care •

NHCA centers have also specialized in delivering quality long-term care to residents. The team develops a comprehensive care plan which includes all medical, nursing, rehabilitation, nutritional, psychosocial and therapeutic needs. Each resident is also evaluated upon admission by our interdisciplinary team, based on need for rehabilitative services in physical, occupational and/or speech therapy.

Thereafter, a team of therapists carry out restorative or maintenance therapies in conjunction with the resident’s plan of care. Our goal is to assist each resident with the means to maintain his/her optimum level of functioning.

• Passport Rehabilitation •

“Clinical Excellence”
The Passport Rehabilitation program is a natural progression of our services, helping our short-term rehabilitation patients return to the best quality of life possible, as quickly as possible. The program optimizes recovery through individualized occupational, physical and speech language therapy plans with goals tailored to their specific needs and preferences. We employ trained specialists equipped with a diverse set of skills who are ready to field the most unique challenges in your rehabilitation process.
With the Passport Rehabilitation program, our ultimate goal is to restore you to health. We understand that every person under our care has distinct requirements for therapy. Your individual rehabilitation is tailored to a series of realistic, short-term achievements based on getting you home. We encourage you to meet with our interdisciplinary team of specialists to discuss your goals and expectations prior to your stay.

With a patient-centered approach to care, our program is designed to provide you with the skills and abilities you need to live a healthy and fulfilling life.

• Alzheimer/Dementia Special Care •

This program is designed to meet the special needs of Alzheimer’s/Dementia residents in a safe, caring and secure environment. Our goal is to help residents with Alzheimer’s or related dementias maintain their current level of functioning.

Address: 170 Warren St, Glens Falls, NY 12801, USA

Phone: (518) 793-5163

Website

moc.erachtlaehtan@ofnisllafsnelg

State: New York

City: Glens Falls

Zip Code: 12801

Opening Hours

Monday: 9:00 AM – 8:59 AM
Tuesday: 9:00 AM – 8:59 AM
Wednesday: 9:00 AM – 8:59 AM
Thursday: 9:00 AM – 8:59 AM
Friday: 9:00 AM – 8:59 AM
Saturday: 9:00 AM – 8:59 AM
Sunday: 9:00 AM – 8:59 AM

Update Info

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Reviews

I have some experience with this type of facility, and this is one of the better ones I've been to, especially in that area. Everyone has been terrific working with my grandfather, from administration through to the aides. That isn't easy because he has some special requirements. I was so surprised that every day when I left, random members of the staff have said good night, have a good day, take care, etc. None of them were the ones working directly with my family. It was (sadly) shocking to experience such hospitality. I know he is comfortable with the people taking care of him, the PT he's receiving and the accommodations. He even really likes the food 😂

 10 years ago (30-03-2017)

Not a good place if you are not of sound mind or you don't have someone who can advocate for you. 

I was recently a patient at The Pines for rehab after an emergency hip replacement. For the most part, many of the nurses and aides seemed to be happy in their positions, and tried hard to help the patients and work with them to get better. But, there are many deficiencies in this facility. One blaring example...when a patient uses their call button and is left waiting for someone/anyone to respond for anywhere from 20 minutes to a half hour is simply inexcusable! That's what happened numerous times to my roommate.

One thing I was especially concerned about, tho, was the way in which medications were given. I, myself, have been on certain meds for many years that need to be taken on a regular schedule so they maintain a consistent level in my system for my RA. When different medications were brought in for me to take at various hours, I always questioned what exactly they were and why I was being given them. It was when I questioned the nurses that I learned that they could give any medication up to an hour BEFORE or as late as an hour AFTER from when they were actually scheduled to be given. In essence, when it was convenient for the nurse, not the patient. I do understand that nurses are busy or may be shorthanded at times, but supposedly this was not the case on this ward, per the nurses.
I was also flat out denied one of my medications that I have been taking for over 15 years for reasoning that made no sense whatsoever! I was also given blood thinners, which is normal after a surgery, but in my case, is also something I have been taking for over two years and will be on for the rest of my life. The problem being, the amounts they were giving me! They said it was to bring my levels up yet they consistently recorded the wrong numbers or didn't bother to write them down at all! There was a point toward the end of my stay where I refused to take the amount they were giving me. 
Last but not least, the food. There has to be so much waste in that kitchen that it's not funny, but actually scary. Day after day, certain food items were not only put on my tray but my roommate's as well. And each and every day we tried to tell them not to give them to us because they weren't needed and would not be eaten. The items then had to be thrown out! Yes, in a kitchen of this size there has to be some sort of organization to deal with the many patient's needs, but there are also menus for each patient that seemed to be completely ignored. Hence, the waste.

My intent for this review is to bring attention to the utter lack of oversight in this facility. Their record keeping is atrocious and there is no communication between the staff themselves, much less between shifts or departments. Case in point, a physical therapist would order something for a specific patient and the request was still not filled after a week's time, with no reason given for the delay. Meanwhile, the patient went without. 
This might seem like a simple thing, but put all together  the many patients these things are happening to on a daily basis shows a definite lack of oversight in care. 
I was a previous patient at this facility 10 years ago when it was called Eden Park. The difference in the care between then and now is appalling. You would think things would have advanced during this time and patients would be much better off in their current surroundings in this day and age. Seems like The Pines backtracked...

 9 years ago (19-09-2017)

The staff has individualized the rehabilitation not only in the physical therapy section but the medical and nursing departments.Mom felt inspired to take advantage of the time there for rehabilitation, rest and recovery. Mom was treated like family and felt encouraged to do better every day. 
I'm the closest and live an hour away. It was a comfort to all of us that Mom was cared for so well during this stressful time when we couldn't be with her.

 12 years ago (13-07-2015)

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