The Shack

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Address: 4231 Fort Henry Dr, Kingsport, TN 37663, USA

Phone: (423) 726-2487

Website

State: Tennessee

Zip Code: 37663

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Reviews

Great service. Prices are very good and the food it great. Would definitely come here again 👍

 8 years ago (29-11-2017)

Had a wonderful lunch special.  Would definitely recommend to others.

 8 years ago (01-12-2017)

The BEST bbq I've ever had! The sauces are scrumptious, the service was excellent. My husband and I will always remember our stop here. We hope to come back one day! 💜

 8 years ago (30-07-2017)

This may be the first bad review I have ever written on a restaurant because I usually let things slide, and give people having a bad day the BOTD. Here goes:  My husband and I decided to go to The Shack after seeing good reviews on Trip Advisor, Google, etc. It seemed like a hole-in-the-wall restaurant with good food, which are usually our favorite spots. First impression on arrival - run down but smelled good. We both ordered BBQ sandwich plates and they arrived quickly. Two major problems: 1. Our twice-baked potatoes were ice cold. You could touch the cheese across the top and it felt like it came straight from a fridge in the back. Not even an effort to microwave the things. We let this slide. 2. There was a blonde, curly hair across my plate. I was (obviously) disgusted, but my husband and I had a good attitude about it. Mistakes happen. The waitress was very kind, and sent us home with a to-go box with a sandwich and fries for redemption. We left a 30%+ tip because, again, mistakes happen (and this wasn't the servers fault). We get home and open the Styrofoam box of fries to find a hair that was not from a human head (not sure if you can tell from the gruesome picture). I am fuming and disappointed that a person would intentionally do this after we handled the situation with class and left happy. This is TMI (don't read further if you have a weak stomach), but you can tell it was placed intentionally by seeing how it was wrapped around the fries. I will go ahead and assume a kitchen worker with a bad day and a bad attitude got upset with us for sending our food back and thought this would be funny (it is not funny). I have worked in the restaurant industry before - I know how things like this play out. I called to see if I could talk with a GM about the situation, and was surprised to find there wasn't a single manager on duty. Okay. In conclusion, this is basically the sickest thing that has ever happened to me and I wouldn't even go back here if they had free beer. Honestly, go anywhere else. There is a McDonalds close by I am pretty sure. Save your money.

 8 years ago (09-11-2017)

Very eclectic place. Nice people and great food. We went for our anniversary and we're pleased with the selection. My daughter and I ate burgers that were awesome thick juicy burgers. My husband ate a pork barbeque sandwich that melted in his mouth. A laid back no frills easy atmosphere kind of place with good food! We will go back often!

 8 years ago (15-06-2017)

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