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The Sofa Company - Pasadena

  1. Northeast Los Angeles
  2. South Pasadena Furniture Store

Reviews, get directions and contact details for The Sofa Company - Pasadena

Address: 100 W Green St, Pasadena, CA 91105, USA
Phone: (626) 316-1214
State: California
Zip Code: 91105


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Reviews
I never write reviews, but my experience with the Sofa Company was so bad that I thought it merrited this review. I ordered my couch from the Sofa Co to be delivered "white glove", which I was told was an extra charge and I gladly paid for the convenience. All went well until my couch shipped out. The Sofa Company had accidentally shipped the couch with a carrier that does not do deliveries into peoples homes, just curbside. I didn't discover this until the delivery company called me to schedule a delivery. When I called the Sofa Co to explain the problem, they had the couch transferred to a different shipper. After waiting two weeks, I finally called the Sofa Co to ask what had happened, They assured me everything was fine and to expect a delivery any day. I called the new shipper to confirm, and they said they had no record of receiving the couch. They also said that they would only do curb side delivery. After several phone calls and very little response from the Sofa Co, I discovered that my couch had somehow been lost in the process of transferring from the original shipper to the new shipper (who still wouldn't be able to deliver the couch into my actual house!) After several more hours on the phone and some irate emails, my couch was finally discovered 100 miles farther from my house than it had been a month prior. A few more emails and phone calls led to the couch being transferred to a THIRD shipper. The third shipper finally showed up a week later with the couch, only to realize that they didn't have enough people to get the couch into my apartment. Later that afternoon, they moved the couch into the apartment, damaging my entryway and one of my wood door jams in the process. After another series of irate emails, I finally gave up on receiving any refund or payment for the damage to my house. I'm sure this is a great company to work with if you don't have to deal with shipping, but I would NEVER, EVER, use this company again if you are going to have your furniture delivered to your house.
11 years ago (09-09-2015)
Our experience with The Sofa Company in Pasadena was awesome. We were able to completely customize our sofa and get all the features we wanted and needed at a reasonable price. It was appealing to us that the sofa was made right here in Los Angeles. The sofa was completely made to order, and fits perfectly in our living room. The sales staff were extremely helpful in helping us decide which combination of sectional would work best for us, as well as helping us decide color and fabric. We're looking forward to enjoying our new sofa for years to come. The only negative (and just a small one) was the delivery service department. We had to play phone tag several times because I work during the day and their hours were not convenient. But we worked it out, and the sofa arrived safely. We're very pleased with our choice of the Sofa Company Pasadena for our major sofa purchase.
14 years ago (29-10-2012)
Our interior designer recommended a custom small, love seat sofa, that would have cost about $3,000. We were interested in a larger sofa, and potentially one with a fold-out bed. A friend referred us to The Sofa Company in Pasadena. We found a larger, stylish sofa frame; built it to include a memory-foam fold-out bed; and included the same very durable, but fairly expensive fabric our designer had recommended. The total cost was substantially less, and we got much more. The next time we need a sofa I know where to go! Highly recommended. Tom J., Long Beach, CA
14 years ago (07-08-2012)
The process for selecting and ordering a sofa at the Sofa Company was very enjoyable and our sales associate Jessica was very helpful and attentive! There were so many options to choose from though, that at times it felt a bit overwhelming, and I do wish there were more photographs of different custom sofas in the store to help customers who have a difficult time picturing the combination of specific design elements.
14 years ago (30-10-2012)
Great staff and the Manager "Chad" was very helpful and knowledgeable. Have a wide selection to choose from, pertaining to fabrics, designs, etc.
14 years ago (31-12-2012)
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