The Spa at Griffin Gate

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"The Spa at Griffin Gate, Lexington's only resort spa, provides tranquility and rejuvenation through customized massage, facial, and body treatments. Experience the latest HydraFacial technology or unwind in our private infrared sauna. Membership options available."

Address: 1800 Newtown Pike, Lexington, KY 40511, United States

Phone: (859) 288-6175

Website

State: Kentucky

City: Lexington

Zip Code: 40511

Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 8:30 AM – 8:00 PM
Sunday: 8:30 AM – 8:00 PM

Update Info

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Reviews

I had an amazing experience at the Blissfully Restored retreat at the Spa at Griffin Gate. It was such an uplifting and well planned experience. Luxury, laughter, self reflection and self care all entwined and wonderful wine too! I came home feeling creatively charged and ready to take on some new challenges.

Beautiful environment, timely service, professional staff.  My experience was everything I hoped for in a massage.

I had an excellent facial at The Spa at the Marriott Griffin Gate last week with Jessica.  She was incredibly knowledgeable, asked a lot of questions about my skin, and then customized the facial to what my skin needed.  It was one of their new facials and I can't recommend it enough.  The entire experience there is top notch and equal to any luxury hotel I've been to in big cities like Las Vegas.  I left there with not only glowing and radiant skin, but a whole array of products recommended for me personally that will last me for a long time.  Added bonus:  If you book a treatment, you get access to their sauna and indoor pool.  Will definitely book another treatment soon.

The Spa at Griffin Gate is a luxurious escape from the daily grind!  Peaceful, relaxing and an excellent place for a girlfriends day or a couples massage.  The staff is super friendly, knowledgeable and helpful in finding the right service for you.  Their list of offerings are robust and we love their product lines. We received the best facials ever! We can't wait to go back!

Honestly -best massage ever!! Violeta was absolutely positively AMAZING. The massage was the best I’ve ever received and she was so kind and truly was invested in giving me the most beneficial massage possible. I’m not local but when I come back to town, I’m booking her again!

The massages we received were fantastic, and the staff was very friendly! They even offered us nonalcoholic champagne after our massges! However, I was surprised at checkout because I thought the price included the tip, but it didn't. It's very confusing  I asked for an emailed receipt and never received it. I also wish there would be an option on the menu for massages without the steamroom and extra amenities. You can't use the steamroom when you're pregnant, and it is a lot of additional cost when someone can't use those accommodations.  Overall, our experience was fantastic! But I wanted to share some things that Marriott could work to improve.

The Griffin Gate Spa really is scammers. I reserved 2-spa treatments for 2-Pastors / Bishops in our organization. $175.00 per treatment plus service fees and taxes. This supposed to have been the Bluegrass with Hot Rocks… well to my surprise one of the customers DID NOT received treatment as advertised and moreover described personally. After 7-8 calls to the Spa in Lexington KY., leaving messages . All I received was ignoring, no return calls.. this Spa is a joke a rip off joke.  I understand that perhaps the therapist omitted some of the treatment by mistake. After the poor service were brought to their attention, seemingly they would have return call offered something to an unsatisfied customer!!!! Nothing not even a courtesy call. Poor and very poor business practices. Extremely pricy for terrible treatment. Now they have caller I.D and will not answer the phone.  Not professional at all….all, Be aware

I previously went to this spa a couple of months ago,  and did receive an amazing gel pedicure. HOWEVER, I needed to update the previous review. My mother made an appointment here, which was her second.  She gave them her phone number and her credit card to reserve the time but for some reason they connected it to my name and credit card from my previous visit-- so that was their mistake completely. The parent of my mother's friend died suddenly and mom forgot about the appointment she'd made as she scrambled to help her friend.  The minute she remembered the same day as her appointment she called the spa to apologize and reschedule. The person who answered the phone was unbelievably rude and told her there was "nothing she could do" and then she hung up on my mother.  That behavior is enough to warrant a one star, but believe it or not, it gets better. The spa charged MY credit card for the missed appointment.  So not only were they rude, but they also charged the WRONG client who never authorized the charge or agreed to it.  Unbelievable. I get it, people are no shows and there are rules, but I didn't make the appointment, I didn't agree to the missed appointment fee. I didn't miss the appointment. When that was nicely explained to them, they were very rude. Tonya was amazing and I had a delightful time on my previous visit, but after this nonsense,  I'll never go back. Save your money and get better treatment at Woodhouse in Lexington Green.

Having just finished a week of staycation spa-ing, this place was one of my favorites.  Despite the construction going on outside, I really enjoyed the spa treatments and the staff.  I loved that both my masseuse and the woman who worked on my pedicure had been there for years.  It’s important to me that staff be treated well and they clearly are.  It felt very non-exploitative and I was free to enjoy my treatments which were wonderful.  I will definitely go back!

We had a wonderful little staycation! After some initial challenges booking what we wanted, Ellen in the spa took charge. She saw to it that everything  was taken care of and booked properly. Both of our massage therapists were wonderful. Really enjoyed all the special details thru out our experience.

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The Spa at Griffin Gate

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