The UPS Store

Reviews, get directions and contact details for The UPS Store

About

We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

Story

The UPS Store Fort Lauderdale offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - (Off Us1 & 17th St On The North Side) Minutes From Art Institute, Convention Center, Airport, Marina.

Address: 757 SE 17th St, Fort Lauderdale, FL 33316, USA

Phone: (954) 764-6900

Website

moc.erotsspueht@6980erots

State: Florida

City: Fort Lauderdale

Zip Code: 33316

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: 8:30 AM – 3:00 PM

Update Info

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Reviews

Really disappointed in this place. I live around the corner and like to support local small businesses whenever possible. Brought them a permit that needed to be notarized. I was told it was $10. The single hurricane Irma demo permit had several pages and then was later informed it’s $10 per page for a total of $70 to rubber stamp a couple of pages??! Not good business practice to price gauge locals. Recommend taking your business elsewhere and will be letting my neighbors know as well. I had it done down the street at Chase for free. Based on some of the other negative reviews I wish I would’ve done my homework first on this place. Will not be doing business here anymore.

 9 years ago (06-02-2018)

They are so helpful. Thank you for great service!

 9 years ago (07-03-2018)

UPS - WRETCHED CUSTOMER SERVICE CAPPED OFF BY LIES, LIES, & MORE LIES

Granted this is more about UPS and what happened after the package left the store but perhaps if the store hadn't been so chaotic, things might have gotten off to a better start...

I paid for two day shipping on December 16 through a UPS store so that Christmas packages could be delivered timely to my family in Georgia.As I monitored their website, I could see that there was an issue.

I called and spoke with someone who assured me the package was out for delivery. The next day, I called again and spoke with someone who claimed to be a supervisor and was assured that the package would be delivered on December 24th as UPS was working. Nothing delivered. On the 26th, I called again and asked to speak to a Supervisor - this person told me that they had no record of my speaking with a supervisor and should never have been told that the package was delivered on the 24th.

I was told that the package would be delivered the next day and that the supervisor would follow up with - neither happened. On the 27th, I called and was told that there appeared to be an issue with the address so we gave them the address again - and again, was told it would be delivered the next day. On the 29th, I called and asked that the package be returned to me so I could send it out via FEDEX to another address as obviously UPS had issues. After speaking with yet another "supervisor", I was told the package would be delivered on Tuesday, January 2nd to my home in Fort Lauderdale.

That same night, I received a call from UPS who said that they were trying to deliver and left a phone message for the recipient who returned the call but left my number as his own. None of this happened - I explained that I spoke earlier in the day to a UPS supervisor who assured me that the package would be returned to me in Fort Lauderdale on the 2nd. On January 3, I received a phone call from someone who said that the package was lost...when I called UPS, at first, they said that they were holding the package. It was only after I had them listen to the voice mail that they agreed that the package was lost and an investigation needed to be opened.

To add insult to injury, because I shipped from the UPS store instead of directly dropping the package, UPS requires me to get all future updates through the UPS store. On December 18th, I sent yet another package via overnight, given directly to a UPS driver in my building. This package was headed to the same address in Georgia. On December 19th, the package was in Philadelphia!

This "overnight" package was delivered on December 26th to the front - the front door turned out to be a gate post a 1/4 mile from the front door and the package was left in the rain. Again, no one has offered to refund my money for the overnight package or apologized for the inconvenience. I get that it was the holiday season and they were overwhelmed but there is no excuse for lying, making false promises and outright incompetence. Up until I told UPS today that I had not yet received an apology or an offer to be refunded did I at least get a half as**d, "I'm sorry on behalf of UPS".

I know from my own family's experience that I was not the only one having issues with UPS. I also know that none of them received apologies or a refund of services. Just how many Christmas mornings were ruined because of their inability to do their job? But do lie on top of it is a truly disgraceful handling of customer service.

I have now been told that the claim will have to be handled through the store and not directly with UPS and all further updates would have to come through IShip.  I hope to update this review with better news about how the claim process works.

 9 years ago (03-01-2018)

12/10/17...i arrived 11mins.after closing to pickup my package i could see the owner was in there, but i turned to walk then i heard the door open and  bless my sole she said come on in todd....i was just about to give up on humanity this xmass then  this angel changed my mind now i too have suprised a needy family this year with gifts for all 4 kids...MERRY XMASS TO EVERYONE AT 17TH STREET UPS STORE #payitfoward

 9 years ago (11-12-2017)

If your in a rush or need To be swift don't go  to this ups. I recomend the one in dwntwn by las olas.You will be in and out faster then you exspect. This one you will be there for a while. The ladys are very nice just very slow and they need more staff.

 9 years ago (18-10-2017)

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