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The Westin Chicago North Shore

  1. Illinois
  2. Wheeling Lodging

Reviews, get directions and contact details for The Westin Chicago North Shore

About

The Best of Chicago's North Shore: thoughtful guest rooms, generous ballrooms, intuitive boardrooms. Stay better at The Westin Chicago North Shore.

Address: 601 N Milwaukee Ave, Wheeling, IL 60090, USA
Phone: (847) 777-6500
State: Illinois
Zip Code: 60090


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
​Upon arrival, we were met with a less than pleasant (but not incompetent) check-in. Just not friendly in any way. This does not make a hotel a bad one...but it adds to my overall experience (I will later learn that the front desk personnel that I spoke with was the front end manager I would later complain to). Prior to our arrival at the hotel, we called ahead and confirmed that the whirlpool was in working order. We were assured it was. This is a priority on all our stays as my wife and I are in the fitness industry and we wind down and recover in this way. Shortly after check in, we proceeded to the whirlpool. This being the only reason we arrived at 10am on a Friday. However, we found the whirlpool to be at room temperature. One call, two calls, three calls to the front desk, with a 25 minute wait after each call came with no response from staff irritated us to no end. With each call we were assured that "someone was working on it!" Even though the equipment room was a mere 30' from us and void of personnel. We then went back to the room to shower and regroup, and found no complimentary amenities in the shower in which to use. A call to the front desk manager for both issues came with an "I apologize and will look into it and call you back." After 2 hours we received a call back by the front desk (not the manager), and we were told the whirlpool will be up in 10 minutes. We decided to go to the restaurant to eat first, and again experienced unfriendly (not rude) staff. The bartender was just preoccupied with stocking and gabbing than to tend to our needs. However, the food was delicious. Afterward, we changed and went to hopefully enjoy the whirlpool. Guess what? Room temp water. Front desk, again. This time the manager was there and literally told us face-to-face, "Maybe you should explore other hotel options", in his arrogant tone. Each experience above does not warrant a negative review, but put together it compounds the problem. We reluctantly decided to stay for the rest of the business weekend and experienced numerous other issues with this hotel on a multitude of levels, however, I choose not to post each one in an effort to not seem like a nitpicker. However, this entire situation would've been lessened by kind words, a friendly demeanor, and a "customer first" philosophy by all hotel staff, but most importantly the front desk manager. It would be my suggestion that the front end manager be sent to customer service refresher training. You have hundreds of choices when coming to the greater Chicago area...I would definitely suggest you explore those other options before ruining a day, a weekend, or maybe more here at the Westin Chicago North Shore.
7 years ago (13-11-2017)
This is a great place to stay. Clean rooms, friendly staff and great food. Lots of room for conferences and excellent service throughout your stay. Fairly close to Chicago and other tourist locations.
7 years ago (17-02-2018)
I was there for a sci/fi convention. The function spaces were good, the hotel responsive. The sleeping rooms are clean and comfortable with helpful housekeeping staff. I'm pleased to say I'll be there again next year for the same convention.
7 years ago (19-02-2018)
Location is good, close to tollway. Staff is courteous and friendly and always ready to help. Meeting rooms are well lit and spacious and clean, and the layout works well.
7 years ago (17-02-2018)
After waiting for the manager to have shouting match with the couple in front of me for over 30 minutes. The room was fully paid for, I pulled the confirmation number up with the same e-mail they had on file that booked it, I provided my credit card both business and person with the same name and was told by the first person if I had a copy of my ID on my phone she would let me check in after getting verbal authorization from my husband for me to check in while he was on the way. The manager would not honor what I was told by the prior rep and would not let me check in despite a photo copy of my ID that matched everything else that I had with me. I asked for another manager he replied in a rude condenseding voice that he is it. I asked for the number to corporate because he should honor what I was told. I have never been treated so poorly at any hotel and will never stay here again.
7 years ago (13-01-2018)
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