Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

Reviews, get directions and contact details for Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

Address: 208 W Main St, Glen Carbon, IL 62034, USA

Phone: (618) 288-6480

Website

State: Illinois

Zip Code: 62034

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Reviews

I recently had my AC stop blowing on a 90 degree day. The coil inside the unit was frozen solid and would not allow air to pass through.  I called Tiger, who quickly got someone out the same day.  My service tech was Kyle A. and his manager Ryan W. was along with him.  After about 30 minutes they reported that my Freon was low and decided to test for leaks.  They came back and said that they could not find a leak, which is a major concern.  They were quick to bash the initial installer and call out his work as bad.  They said either he had not put enough Freon in the system initially; which would cause issues for years to come, or that we had a leak they couldn’t find with their tool.  If it were a leak it would be expensive based on that they can’t find it easy and there would have to be something internally wrong.  They then went out to check again and write me up some options.  They then began a distasteful sales tactic.  They presented me with two options. 1 - flush and refill the system to see if it holds.  this was $1200.  if it doesn’t hold then they would need to repair a leak which could be $1000 additional.  They then quickly began to sell me on a new HVAC unit.  My house is 3 1/2 years old and my AC is under warranty for another 1 1/2.  They said that because the freon was low i’d have many problems and ultimately have to replace in the near future.  I had also told them i’m considering selling the house in a few years; which in turn they said no homebuyer would want an HVAC like I have and they’d ask for discounts.  They began the sales pitch of they are running a buyback program that would get me additional discounts and that there are lots of rebates available.  They then pushed to have a consultant come out to see how much it would be to replace the system.  Having given me such large numbers for repair, it’s only logical to explore total system cost.  I agreed to a consultant and let them know that i wanted the original installer to look, as this was his install.  They agreed and reminded me that he’d simply just add freon and bandaid my system.  I’d always have problems.  

I called Viviano heating and cooling for a second opinion.  The owner even called me at 5:30 that night to try to trouble shoot over the phone.  The tech came at 10:00 a.m. the next day and quickly found a leak in the exterior coil causing the issue.  It took him all of 15 minutes, where Kyle and Ryan spent 30 on the same coil and “couldn’t find anything”.  
The coil was covered under warranty, so i will have to pay for labor, but much cheaper than the $10,000 system that Kyle and Ryan were pushing me to.

The sales practices are terrible by Tiger.  DO NOT TRUST THEM.  Always get a second opinion.  They are clearly trained to sell you new systems. They price repairs extremely high so that you will consider purchasing new for a few thousand more.  It’s a terrible practice and sad that a tech and manager are scheming people.  It makes you wonder if they are on commission or get a kick back when they sell a new unit.

 8 years ago (26-09-2017)

Drew was awesome from start to finish. His presentation and service were remarkable. His knowledge and professionalism were impressive.
We’ve paid two plumbers from two different companies to look at the same problem and each plumber misdiagnosed the same issue. Not satisfied with the results, we contacted Tiger Plumbing, Heating, Air Conditioning, & Electrical Services. The customer service representative named Amy was very accommodating, informative, and stayed in touch the whole time.
The customer service representative dispatched Drew to our residence. Drew arrived more than two hours early, diagnosed the problem in 15 minutes, and fixed the issue in less than 10 minutes. He also answered every question we had; including several off-topic questions that will lead to us calling Tiger Plumbing, Heating, Air Conditioning, & Electrical Services for many future maintenance and remodeling projects.
The world would be a better place if more service industry workers were this professional.

 8 years ago (07-01-2017)

Service was excellent.  The electrician, Mark, went the extra mile to ensure we were happy.  He was both very cordial and very knowledgeable.  Would definitely recommend him to anyone.

 8 years ago (03-06-2017)

All team members were friendly and explained what they were doing.
They worked efficiently.
All were well dressed and wore booties.
I did not smell cigarette smoke on any of them.
They did an excellent job of explaining what they were doing and why.
They educated me about how to maintain the new smoke detectors.
The team member who move out my washer and dryer volunteered to sweep out the space behind them.
The only negative was the forgotten vinegar.

      
      
      
 8 years ago (03-02-2017)

I obtained an appointment from Tiger within 1 day to check my furnace. Alex was the technician sent to do the job. He was very professional and knowledgeable. He explained and showed me what was going on and presented options. Good job! I later was visited by Sara to explain additional services that I requested.  She was very knowledgeable and tailored my request my package to meet my needs. Then on same I was able to get San and Ian to my home to complete the job. They did a great job, again explaining and showing me everything.  All of the people I met for this job were great at doing their jobs and very personable and customer oriented. I am glad I called Tiger.

 8 years ago (31-12-2016)

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Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

Reviews, get directions and contact details for Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

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