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Reviews, get directions and contact details for Todson Inc

About

Bicycling products and brand services.

Story

For more than 60 years, Todson has built a strong reputation for providing the best customer service in the business. With diverse services that have expanded to meet the needs of our sophisticated customers, we continue to provide the personal customer service that has always been our hallmark.

Brand Building

From the early years of importing relatively unknown brands such as Zefal, Sachs, Huret and Sedis and continuing today with market leaders Topeak and OnGuard, Todson has successfully built brands through a combination of market-driven product development, selective product placement and comprehensive brand support.

Today, Todson enjoys fierce loyalty as a trusted brand partner from its import, manufacturing, distribution and retail family. We are proud of our legacy and our brand.

Product Development

Todson offers brand partners a full spectrum of product development services including: inline product testing and critique, competitive product testing and analysis, market trend forecasting and identification of niche opportunities, and analysis of feedback from distributors, retailers and end users. Likewise, Todson offers the unique competitive advantage of serving the U.S. market continuously for more than 60 years. We’ve seen brands and products come and go, and from that experience, we recognize what works and what doesn’t, saving you time, effort and money.

Sourcing/Manufacturing

Todson has a proven track record of taking companies with innovative ideas and connecting them with manufacturing facilities that can successfully bring finished goods to market on time and in spec. We currently work with brands and manufacturers in the United States, Europe and Asia.

Importing and Distribution

As a long-time U.S. importer and distributor, Todson has gained unrivaled expertise in international customs regulations. Additionally, our modern warehouse facility features computer-controlled receiving, inventory management and we are fully EDI capable. From small shipments of single items to international container drop shipments, we do it all.

Customer Service and Warranty

Our customer service is legendary. We pride ourselves on taking a personal interest in your business and making sure that everyone is satisfied with the outcome. Whether it’s placing an order, checking order status, resolving a warranty claim or simply answering a question, we will do our best to make it right.

Address: 4 Cocasset St, Foxborough, MA 02035, USA
Phone: (774) 306-3247
moc.nosdot@ofni
State: Massachusetts
Zip Code: 02035


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Reviews
I had a bike light that went bad after I had had it for over a year. I contacted Todson support to get some advice on how to fix it or to purchase a part that could get it working again. I didn't want to pay for a replacement. I didn't expect nor ask them to replace it after so much time. Just hoped for a little help. To my surprise, they sent a replacement. Wow! That's great customer service! I will definitely be looking for the brands Todson sells and supports when I get my bike stuff in the future. So cool. There's still some good businesses out there.
8 years ago (07-02-2017)
I bought a brand new bike and an Onguard (A subsidiary of Todson) cable lock. And less than a day later, in front of my work, someone chopped through the lock in what had to be amazing speed as people are constantly entering and exiting the building. When I wrote a review on their Facebook page. They deleted my review and blocked me on there also. Very bad company, worse support.
9 years ago (08-06-2016)
Met these guys at the Bike Expo in New York a few weeks ago. Great customer service, very helpful!
9 years ago (09-05-2016)
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