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Reviews, get directions and contact details for Tompkins Trust Company

Tompkins Trust Company

About

Tompkins Trust Company is a full-service, locally managed community bank.

Story

Founded in 1836, Tompkins Trust Company is a full-service, locally-managed community bank with 15 branches serving the Tompkins County area, Auburn and Cortland in Central New York. Because our senior management is locally based, we have first-hand understanding of this community and a unique commitment to the vitality of its businesses and families - we live here too.

Today, we continue to honor the mission we began more than 175 years ago - to provide long-term value and earn the trust of the clients and community we serve.

Tompkins Trust Company is dedicated to enhancing the vitality of our community through the support of numerous local economic, arts, education, and health-related organizations. Additionally, our employees contribute countless hours of community service and fundraising activities for area organizations.

Products

To view all of our available products please visit our website: http://www.TompkinsTrust.com/

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Tompkins Trust Company is a Member FDIC
Equal Housing Lender

Address: 118 E Seneca St, Ithaca, NY 14850, USA
Phone: (607) 273-3210
State: New York
City: Ithaca
Zip Code: 14850


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
1st incident: They mishandled my tax paperwork and despite me visiting their office 4 times, they still did nothing to correct it. It had been impossible to reach someone who could answer my question about tax paperwork. This happened to me in 2014-15 and I just gave up. 2nd incident: Their system had a bug and my address somehow got completely deleted from the system. Consequently, they sent my new debit card to a wrong address (I was unaware that they issued me a new card because all my letters were sent to the wrong address too, and all my statements were online). I finally realized this because my old card got deactivated and I had to go without a card for weeks. This incident gave me a big security concern. 3rd incident: They misplaced many Cornell foreign students' SSN declaration form in April this year (2017). I don't know if they have fixed it for the other students but it has been 6 months and they still have not done anything to fix it for my case. My interest has been withheld every single month since, despite me sending them the form twice, once in person. I have accounts with BOA and M&T and I've never had any problem with them. So, just a warning to incoming Cornell students looking to open a new bank account, Tompkins Trust can cause you troubles and headaches -- avoid it if you can. Update: As of January 2018, the staff at Triphammer office has now resolved the inconsistency in my tax declaration record. Because of this, I am changing this review from 1 star to 3 stars. I would say that the service at Triphammer office is better than at the main office.
8 years ago (27-05-2018)
Avoid it like the plague. Worst customer service, complicated bank services, very very slow work, and very very unreliable. It is taking me more than 4+ business days to do a simple transaction. Other essential bank services are also horrible.
9 years ago (26-07-2017)
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