Towner's Bicycle Shop

Reviews, get directions and contact details for Towner's Bicycle Shop

Address: 190 Monroe Ave, Rochester, NY 14607, USA

Phone: (585) 271-4553

State: New York

Zip Code: 14607

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Wonderful shop if the owner is not present. Unfortunately he often is. The entire crew at Towners is exceptional, except the owner. Impossibly unhelpful whenever I have decided to try and buy anything at his shop, his first response is usually that I should look online.  Good luck if you choose to venture inside.

 8 years ago (05-12-2017)

I am in need of a new compition road bike but after reading the reviews of this place, I will be taking my business elsewhere. Thank you everybody who took the time to leave their experience dealing with the staff at Towners, sounds like it’s ran by a bunch of d-bags. It’s amazing how influencial reviews can be, maybe one day the owner will take notice.

 7 years ago (20-01-2018)

Worst bike shop experience ever. I went in to get my chain lubed and buy a lock and left in frustration. Whoever was working was not friendly and did not want to help. I tried to start a conversation but they just pointed to a pile of junk saying that's where the lube was. I wanted someone to work on my bike. I got the lube and went to put my bike in a stand that was just sitting there and I was told to do it outside when there was a pile of grease and oil on the ground under the stand. I turned around and left. Don't waste your time, this place is really dirty, everything looks old, and they don't want your business. Go to Park Ave Bike Shop instead! They helped out my bike while I waited and helped me find a lock. Way better experience.

 8 years ago (08-10-2017)

Is zero stars an option?  I received some of the worst customer service I have ever received today at Towner's.  All I needed was a simple rear inner tube to be replaced.  The OWNER of the shop refused to repair my tube unless I took off my rear paniers.  I tried explaining to him that it would be difficult to take them off and that he should be able to fix the tube without taking the paniers off.  He just stared at me which to me implied he didn't want to help me.  I then told him that I was going to take my bike to another shop if it was going to be a hassle for him to help me.  He said nothing and sat back down.  After I left his store, I called him and asked him where the closest bike shop was to Towner's so I could take my bike there instead.  Instead of apologizing for his lazy, horrible customer service he told me to go to Full Moon Vista.  Not only did I get the tube repaired at Full Moon Vista, but I ended up getting a new, more durable tire.  I am glad I ended up giving my 75 dollars to Full Moon Vista.  I highly recommend avoiding Towner's Bike Shop.

 8 years ago (08-09-2017)

I went in just to buy an inner tube, an overpriced inner tube that didn't match the length of the valve because they didn't have it (a 60mm valve road bike tube is not that uncommon). The guy on the other side of the counter had a lot of sarcastic and rude comments to make. I'm not going back and now I understand all the negative reviews for this place.

 8 years ago (31-08-2017)

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