Travelbyjen.Com

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Address: 3037 Lawson Blvd, Oceanside, NY 11572, USA

Phone: (800) 603-3178

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State: New York

Zip Code: 11572

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Reviews

We were going to book a flight to Costa Rica, all inclusive. when we did some research we saw the terrible reviews this place had gotten and we decided to book it ourselves! we ended up saving so much more money and had the chance of visiting different places because Airbnb is very cheap in Costa Rica!  you can stay in the nicest of nice houses for $120 and night I'm talking about a mansion overlooking the ocean with an infinity pool and you know exactly what you're getting! 
my suggestion is book it yourself, budget your money, and be diligent!

 9 years ago (27-07-2017)

My girlfriend and I bought a deal through Travelbyjen to go to Costa Rica in August-2012. I was very happy with the response that I received from them on questions I had although when I asked about adding a GPS the person I spoke with said I would definitely need it because the roads were not marked well. This came to be untrue when we arrived in Costa Rica and we really didnt need it. If you have any kind of sense of direction you can get around fine in Costa Rica on your own with a little help from a map. On top of that Travelbyjen and the car rental company both charged us for the GPS. Travelbyjen charged us $77 and the rental company charged us $60. When I contacted them about the mistake they took off the cheaper charge from the car rental company, for this mistake and me taking the extra time to correct it they should have at the very least taken off the more expensive charge. I doubt I will use this company again unless it is a very very good deal.

 14 years ago (29-10-2012)

"Travel By Jen" and "Jetset Vacations" are the same company.

Booking with Jetset Vacations in not a problem, and the transaction is not the issue. They don't mind taking your money while giving you cheap, packaged, but ultimately unsatisfying vacations to Costa Rica.  They are not in the business of providing good customer service, or owning up to their mistakes.  

Google Jetset or Travel By Jen and the internet is full of complaints from unhappy customers who were duped into lack luster vacations.  We recently booked a 7 day trip to Costa Rica from Sept 19th 2012 for one week. What Jetset does not tell you is the details.

Here are the details:

---Your flight will be from 10am - 5pm. You will get your Adobe rental car (standard) included. Driving an automatic is extra $, but to fully insure your car you will pay $380USD over 7 days (including a necessary GPS). So check with your credit card company first to see if you have auto insurance coverage and how much for total loss on a vehicle. Also, if you don't fully insure the car for total loss, they will hold $800USD on your credit car vs. $300 if you do.

---Once you get your car, the sun will be setting by 6pm. So you will be driving at night. We had to go to Arenal. That is a 3 hour and 45 minute drive with 75% of the way up and down a winding mountain in complete darkness with, pot holes, speed bumps, and FOG that you can't see beyond 10 metres.

----At all the resorts you will be staying at Tico's and their families have the run of the place at any time, but mostly on weekends. They will show up by the hundreds, with children in tow, speaking Spanish only, and using all the common areas that you will be using. That is the restaurants, pool, beach, beach chairs, and anything else you may want to partake in as a guest. This is exactly what happened in Punta Leona (close to Jaco).

We wrote an email to Jetset, and got a response from Robert Phillips.   In several emails he fully tried to tell us we were wrong about all of the above as though we had not personally experienced it.  He was not helpful at all, and did not offer any kind words or compensation.

 14 years ago (12-10-2012)

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