TravelStore

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Address: 11601 Wilshire Blvd # 101, Los Angeles, CA 90025, USA

Phone: (310) 575-5540

Website

State: California

Zip Code: 90025

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Reviews

Had a very bad experience with a rude and apparently Jr. agent.  We were recommended a specific agent but were shuffled to another who too failed to take into account particular details about traveling with an infant.

We tried planning our own trip at first, and found decent rates online, but hoped the agent would do better.

Unfortunately the agent didn't give us a much better itinerary, and the rates were slightly higher due to several days delay.

With a delay in communication we were left hanging and decided to priceline our own airfares before the increased AGAIN.

Hoping the agent would at least be able to help us with automobile, and hotel reservations - and after missing a scheduled phone call and then informing us that they would not be able to complete the planning for another day or two we informed them that we had needed to book our own airfare.

At that point we received a rude email in which the agent informed us that we were a "Waste of time..." and "...very frustrating because they were too busy."

With what?! Not getting back to us on travel arrangements that we need?!

I would certainly have had some sympathy for technical issues, and perhaps some miss-communication in the beginning, but with that type of treatment? Forget it.

 15 years ago (18-05-2011)

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