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Reviews, get directions and contact details for Triumph Roofing And Construction

Address: 820 F Ave Ste 102, Plano, TX 75074, USA
Phone: (972) 332-1766
State: Texas
Zip Code: 75074


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Reviews
Contacted Chris Wander regarding several items: Repair gate on wooden fence, repair hail damage on roof, and installation of gutters around the whole house. I'll first go over my experience with Chris Wander, and then go over my experience with all 3 jobs I contacted him for. My overall experience with Chris Wander was positive, although I deduct a few points because he was very unavailable (sometimes weeks at a time). I understand he had reasons (busy, etc). But when doing business with a company for this many tasks, I like quicker turnaround times. It was frustrating at times not hearing from him. My only recommendation for him would be to stay more in touch with customers, and if he's too busy or absent, to have other sales associates at Triumph step in to help out and contact me. I don't mind working with multiple people if it makes things more productive and efficient. Fence Gate Repair: Wood planks were loose and gate felt like it would come apart before too long. Work was done as requested, however there were cracked boards that were not replaced. I brought up the issue to Chris Wander and he assured me they would send a guy back to fix it. This never happened. So for this job, I am somewhat disappointed but they fixed the majority of the issues. Small detail items like this getting missed make me feel like they just want to move on to the next job and get more money, but have no interest in building customer relationships by exceeding expectations. Roofing Replacement (Hail Damage): Roof was aged (13 years) and due for complete replacement also due to hail damage. Chris Wander was very helpful planning for this and getting things set up. Repair was completed in a day. An old satellite dish on the roof was removed, but the workers left holes that they did not fix. The city inspector failed the inspection because of this. I notified Chris and they had them come out to fix the problem a week or so later. Overall I am satisfied with the work they did. Gutter installation on whole house: Since they were already doing the roofing, I wanted gutters installed around the whole house. Again, I contacted Chris Wander for this. As with the other projects, he was helpful and had a third party contractor come in to do the work. I was not home during the work, but I came home and it was completed. As far as I can tell, they did a stand-up job on the gutters. I can tell they paid attention to detail and did a great job.
8 years ago (26-09-2017)
Triumph Roofing was great! I needed a new roof after the hail storm last April. Alan Wuebbles, my project manager, helped explain the whole insurance process to me and really made it easy to understand. They came out and met my insurance adjuster and got a lot more covered than I could have hoped for. They were able to get me a new garage door, my fence stained and repaired, and even my siding repaired and painted on top of a new roof. Triumph was fast, professional, and did a great job. I have since referred them to everyone I know.
8 years ago (22-09-2017)
Starting with the Customer Service and Production teams, to the technicians, all the way up to the Owner/President - this company goes above and beyond to ensure your project is their priority and you are completely satisfied! I highly recommend Triumph, and will continue to do business with them, should the need arise. Thank you! :)
8 years ago (19-10-2017)
Triumph roofing is an incredible company to work with! They are high quality materials and high quality service. I worked with Alan Wuebbles and he was very responsive, professional and dedicated. Would highly recommend o everyone I know!
8 years ago (13-10-2017)
Triumph Roofing is the best in our area! Alan is professional and helpful. I had a lot of questions and he made sure I understood everything. Thank You.
8 years ago (26-09-2017)
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