True Grace Spa & Nail

Reviews, get directions and contact details for True Grace Spa & Nail

Address: 11 Burtis Ave, New Canaan, CT 06840, USA

Phone: (203) 801-0505

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State: Connecticut

Zip Code: 06840

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Reviews

Absolutely Terrible Place.   They were not busy, but claimed to be and made me wait 20 minutes...then..between a facial and massage that was booked 2 weeks in advance..I waited another 20 minutes..they then sent someone in who I explained an injury to...she started the massage and then left 20 minutes later and then someone new came in (I did not realize it until they started pressing on my injury and then could not understand English and kept doing it) I was calm and explained but..  To add insult to injury, she then tried to end the session 20 minutes early saying it had been an hour.  It had been 40 minutes of  first one person then another awkwardly pressing on my muscles.  This was not a massage.  Supposedly the boss made the first one leave to put her somewhere else.  I've never been treated so poorly.  This is a very shady unprofessional operation.  I believe that not one of those "masseuses" is licensed to be giving massages.  No wonder they are are always on the coupon sites, they are absolutely awful and unprofessional  Do not waste your time or money.

 8 years ago (22-05-2017)

3/31/17 This is by far one of the worst examples of ownership and customer service I have ever witnessed. My girlfriend went in person and booked an appointment for a large party 3 weeks in advance. Witnessed the manager Silvia, write it in the books. Called a week later to place a down payment, they took her credit card information and time of the party. Then she calls two days before the event to be told that they have no idea who she is and that they can't do it. Now my girlfriend is stressed out and panicking while she is at work about what she can do about the 15 women expecting to be at this place for the party tomorrow. I would suggest everyone stay away far away from this place. They are refusing to put the manager on the phone, the owner isn't trying to do anything to remedy the situation when it is clear that they messed up. While there is food that has been purchased and people coming from out of town to attend.

 8 years ago (31-03-2017)

I have very mixed feeling about my experience here. I purchased a Groupon for a body massage, foot massage and pedicure. I really enjoyed and appreciated all of these services. The staff took their time and I felt truly relaxed. My issue is more with the etiquette of the staff...  when I first arrived instead of being welcomed I was rushed to the room for my massage and told to undress. Before I could get situated on the table under the sheet a member of the staff just walked into the room without knocking. I felt very awkward and uncomfortable just standing there without clothes on...she apologized and left and knocked a few minutes later when she returned. From there on out everything was good until I was finished and went to leave. I understand that when you purchase a Groupon you base your tip on the original amount of the services, which I had figured out and was going to split between the two women - one who gave the massage and one who gave the pedicure. I hadn't seen the women who gave me the massage  and was going to leave her tip at the front desk. After my pedicure I handed the woman a tip and the manager or boss who was there very angrily and rudely told me that I need to tip her more and that there was a minimum tip. This made me feel very uncomfortable. The staff did a nice job and I absolutely planned on tipping them based on the full price, but it felt very rude for her to react the way that she did and tell me that their is a tipping minimum, because that's just not true. If that is the policy this business upholds then it should be made known to customers and the start and definitely in a kinder way. So I believe the services to be good here, but I think you might be taking a chance with the staff members.

 9 years ago (05-08-2016)

Serene and lovely! Great atmosphere and excellent manicure and pedicure. Staff is very nice and professional and uses best products. Highly recommend!

 9 years ago (29-04-2016)

horrible experience! got a gift certificate for a spa pedicure.. which was nothing special. after leaving, manager refused my amount of tip and demanded for a bigger tip

NEVER GOING BACK

 8 years ago (24-11-2016)

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