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Reviews, get directions and contact details for True Value Hardware

True Value Hardware

About

rue Value is Aiken's hardware and appliance headquarters offering all major brands and products. Some of our reputable brands include: Frigidaire, Kitchen Aid, Maytag, Whirlpool, Amana, Samsung, Jenn-Air, Estate, and Scotts Lawn Care Products.

Story

True Value Hardware of Aiken, SC is located in the beautiful Historical Area of Downtown Aiken and is proud to serve the Augusta/Aiken areas. True Value of Aiken is the oldest supplier of kitchen appliances and hardware in the area and has been locally owned and operated for over 50 years and still provides the same personal service only found in the days of old.


True Value of Aiken, SC is the place to go for all your Outdoor Furniture Needs. We offer Patio Furniture, Benches, Gas and Charcoal Grills Galaore, Fire Pits, Coolers, and much more. Let True Value be your place to shop for Outdoor Furniture to add a special touch to your Spring and Summer Family gatherings.


True Value offers a variety of products and services ranging from everyday hardware supplies, household supplies, garden and lawn care products, outdoor furniture, electronics, to all major commercial appliances. Our full service hardware stores in Aiken, SC offer small engine repair, paint and plumbing supplies & we also cut keys!


Product list: Electrical, Hand Tools, Hardware, Home Safety & Security, Outdoor Furniture, Lawn & Garden, Outdoor Power, Painting Supplies, Plumbing, Power Tools, Small Appliances. Services: Full Service Small Machine Repair, Key Making, w/Delivery and Installations of all Major Appliances.

Address: 121 Laurens St SW, Aiken, SC 29801, USA
Phone: (803) 648-8542
ten.htuoslleb@1eulavurt
State: South Carolina
City: Aiken
Zip Code: 29801


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

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Reviews
I have never experienced such poor customer service in my entire life. The owner was nasty and rude. It appears spending $5 in their store is not worth their time. Here’s my story, I have always tried to support our local businesses by shopping downtown whenever I can. I was working on a project at home and needed some larger bolts to complete my work. Off I went to my local True Value to purchase the bolts. I wasn’t sure about the size I needed, so I brought along a bolt and gave it to one of their associates to get what I needed. After purchasing 8 bolts, I headed back home to complete my project. Needless to say, the bolts didn’t work and I had to go back to the store. This time the owner came up and I explained what happened. He went to retrieve the correct bolts for me. It was at this time he must have gotten a case of senility because he couldn’t remember where to put four of the wrong bolts back in there place. All I wanted to do was exchange the wrong bolts that were given to me by his associate, no more, no less. Since the owner couldn’t remember where to put the bolts back, he wanted me to purchase them. He wanted an additional $2 for his senility. I disagreed with this. He became loud and rude and said he didn’t need my business and I could go somewhere else. He was so loud and out of control that his wife came from the back to try and calm him down. At this point, the wife took over the conversation with me. This is what she said “ We have been here for 48 years and I have never seen him like this. When you purchase bolts, you cannot return them because we do have the manpower for this. She says there a sign up in the area. Mind you, I’m not looking for no sign when all I want to do is get back home to complete my project. They returned my $4.32. I went down to Home Depot and got 10 bolts for $2.22. It turned out to be a win, win for me. Somewhere along the 48 years in business True Value in Aiken, SC on Lauren Street has lost their way with customer service. I cannot see them being in business another 48 years. I will never step foot into that store again.
8 years ago (28-10-2017)
I'm a property manager on the North side and they are the best for anything I need. They are knowledgeable and helpful with answers to all and everything.
7 years ago (11-01-2018)
True Value has great customer service and employees always willing to help problem solve needs!
8 years ago (22-12-2017)
Great place downtown Aiken..
8 years ago (15-12-2017)
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