Turtle Brook Inn

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Address: 555 Northfield Ave, West Orange, NJ 07052, USA

Phone: (973) 731-5300

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State: New Jersey

Zip Code: 07052

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Reviews

DO NOT STAY HERE. If I could rate this place a zero I would. Stayed here while in the process of moving my brother into his apartment. His university had this place on their recommended lodgings list. When we first walked in, there was a clear smell of musk hanging in the air. The guy at the front desk was not very pleasant and made it seem as though it was an inconvenience to find us a room. When we finally got to our room, it looked like it had never been cleaned. The smell of musk was even stronger on the second floor. The sham on the bed was filthy, covered in who knows what. Paint was peeling off the ceilings, dust was piling up on the curtains, there was mold in and around the shower, the phone also did not work. To make matters even worse, they double charged our credit card, both transactions were more than the guy stated. Seriously, take an extra 20 minutes and drive to a nicer hotel. 

 8 years ago (01-07-2017)

Smells musty, bathroom tub was chipping paint, where someone tried to paint the tub instead of replacing it.  If it wasn't so expensive, the breakfast would've earned it 2 ☆s.

 8 years ago (08-07-2017)

Rooms were Ok (a bit dingy), however, the TV remote didn't work.  The staff seemed bothered with the fact I wanted the TV to work.  So they changed my room. The lobby and dinning area seemed not to be cleaned in sometime, with paper, dirt , etc...on the carpet,  The lobby bathroom had a communal bar of soap and roll of paper towels instead of the dispensers??? The breakfast choice was horrible and limited.  I called Best Western to complain and found out that this establishment cease to be a Best Western since Nov. 2016, but they are still trying to use the name to get clients.  You won't get your Best Western Rewards points either.

 8 years ago (02-05-2017)

The rooms were not ready at checkin which was frustrating because we did not arrive early. The hotel and room itself was good and clean other than the bathroom which looked pretty run down. The continential breakfast wasn't very good. The eggs had a weird texture and the juice was very watery.

 8 years ago (08-05-2017)

very dated hotel needs some work but great water pressure in shower and clean beds

 8 years ago (07-06-2017)

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