Twins Cleaners & Alteration

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Address: 15725 Hawthorne Blvd # 103, Lawndale, CA 90260, USA

Phone: (310) 644-7022

State: California

Zip Code: 90260

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Reviews

BUYER BEWARE!!!   WARNING!!!  THEIR SEAMSTRESS DESTROYED MY $168 DESIGNER SHIRT. AND NOEMI (THE MANAGER) AND JULIO VILLATORO (OWNER) TOOK NO RESPONSIBILITY!!!  THEY EVEN REFUSED TO REFUND THE $12 TAILOR FEE FOR DESTROYING MY $168 DESIGNER SHIRT!!!

I brought three designer Arnold Zimberg shirts to Twins Cleaner & Alterations in Lawndale to be tailored by their seamstress.  Each single  shirt had a retail value of $168.00 (plus tax).  I dealt with Noemi who manages Twins Cleaners & Alterations during the day for the Twins Cleaners & Alterations owner, Julio Villatoro.  Noemi had their tailor, a senior latina woman, pin the shirt in the waist area where the shirts had to be taken in.  One shirt needed to be hemmed to a 29 1/2" length as I wear that shirt untucked.  I showed up the day they were scheduled to be ready and when I arrived the manager, Noemi, asked me if I could return in a few hours because the shirts were not ready yet (it was obvious to me they did not even start with the shirts yet).

I arrived three hours later at Twins Cleaners & Alterations I picked up the shirts at Twins Cleaners & Alterations and because I was rushing to get to a wedding on time, I was not able to try them on on-site (which I typically always do when picking up altered items).  When I picked up the shirts I paid a total of $36 ($12 for each tailored shirt).  During this time they explained no customer service policy to me.

Several weeks later I dressed myself with my favorite of the expensive shirts that I had tailored at Twins Cleaners & Alterations and it was hemmed 3" (3 inches) too short and the hem was a 1/2" short on the right side than the left side.  

I originally asked for a 29 1/2" length and instead the shirt on the left side was at 26 1/2" and the right side was 26".  Basically the shirt was destroyed as Arnold Zimberg shirts are designed to be worn tucked out.  

I later took the shirt into Noemi and showed her their mistake.  She saw the error and asked me what I wanted for their mistake.  I asked her a refund of my $12 tailor fee as well as them to replace my shirt since it was clearly their error in ruining the shirt.  She told me she would check with the owner, Julio Villatoro.

Noemi called me two days later and left a voicemail stating that she spoke with the Twins Cleaners & Alterations owner, Julio Villatoro.  She left me a voicemail stating that Twins Cleaners & Alterations has a 30 day customer service policy where they take no responsibility for any of their errors or mistakes when performing their seamstress or tailor services.

The Twins Cleaners & Alterations manager, Noemi, was extremely unapologetic and rude as well with me during this process.  She was combative, argumentative and talked down to me too. I felt bad enough that my very expensive shirt was destroyed and then to have to deal with her antagonistic, nasty behavior has been an extremely uncomfortable and frustrating situation for me.

Now I can understand a dry cleaner having a 30 day policy for any dry clean items that are not picked up within 30 days.  However, it is unacceptable to have a 30 day policy of reporting for alteration items since if they made a mistake altering an item it is the same mistake whether it is reported before or after a 30 day period.

Unfortunately, I have a very busy schedule and this is so annoying and time-consuming for me to go back and forth to replace my item.  And now I am forced to take them to small claims court to replace my shirt and refund my $12 tailor fee.

DO NOT DO BUSINESS WITH NOEMI AND JULIO VILLATORO (OWNER) AT TWINS CLEANERS & ALTERATIONS IN LAWNDALE, CA UNLESS YOU WANT TO GET RIPPED OFF LIKE ME!!!

 15 years ago (11-12-2011)

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