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Reviews, get directions and contact details for Two Small Men With Big Hearts Moving

Address: 645 Newbold St D, London, ON N6E 2T8, Canada
Phone: (519) 666-3600
State: Ontario
City: London
Zip Code: N6E 2T8


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Alex and Nick were great workers and very friendly. They did you job fast as well as very carefully. I would definitely recommend them again! Very satisfied customer! 😁
7 years ago (12-03-2018)
I recently used this company to help me move to my new home and Matthew and Andy H. were a great help and did a wonderful job! They were super friendly and made the moving process seem so easy and quick. They were done when they said they would be and were very careful with my belongings. They were both very respectful and when I had asked if they had shoe covers or something to keep my new home clean during the moving process, they suggested to place runners throughout the house so it can still be clean. I would definitely recommend this company. Matthew and Andy H. made this a fun and easy moving experience. Thank you guys!
7 years ago (08-10-2017)
this is my second time hiring this moving company. cody and will were fast and neat to move our belonging and furniture. the best thing is they would take off their shoes when they stepped on carpet.
7 years ago (27-02-2018)
Leading up to our move day I had great customer service from Dan including a check in a few days before hand to make sure nothing had changed. I went over everything we were moving and I was assured it would fit into their 26ft truck. Well it did not. Luckily we have a pickup truck and we made a few trips on our own. Upon arriving at the new house they opened up the trucks and items fell out onto the ground. The one mover shrugged and said "I knew that was going to happen". No apology, nothing. We moved at th me of November into a new build with no driveway or grass so it was muddy. They did not put runners or mats down in the house or remove their shoes. They brought one item in that was clearly damaged and said nothing. Then one mover informed me that an item "fell apart in my hands". When we brought up the other token item, again no apology. They just didn't care. After inspection SEVERAL of our items have scratches and dents in them. Two small guys with big hearts..I don't think so. I saw no compassion or care. After placing a damage claim and a complaint into the company I had to follow up with them after the timeframe elapsed in which I was told I would hear back. Dealing with Dan on the phone he apologized for my experience and said these were the most highly spoken of movers they had, so they must have had an off day. Then informed me that particle board furniture isn't covered for damage claims because it's not supposed to be moved and it should been taken apart before moving (I was never told this beforehand). Dealing with Dan was not unpleasant but he sounded worn out so I wonder if this was a one off experience as he said. Funnily enough I was speaking with family over the holidays that moved a few weeks after us and they as well experienced the EXACT same problems (moving van wasn't big enough, scratches on the furniture and no mats placed in house)!! I will not use the company again or recommended them.
7 years ago (24-12-2017)
Cody and Andrew P were great. Both friendly and careful. Thanks!
7 years ago (11-03-2018)
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