U-Haul at El Camino Ave

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 1650 El Camino Ave, Sacramento, CA 95815, USA

Phone: (916) 929-2215

Website

moc.luahu@lridbbf160607

State: California

Zip Code: 95815

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Reviews

Expect to be here so long you grow old & die. I had an appointment at 12:30 to install a tow-hitch. That takes 3 hours. You have to wait in line inside & sign paperwork before they will touch your vehicle. The line to sign paperwork is another 3 hours of your life. By the time we got to the register to sign paperwork, we were told they don't have the parts anymore! Don't come here! EVER!!!!!!!

 8 years ago (28-05-2017)

Good availability and selection of trailers. The price was fair for the trailer rented.

 8 years ago (20-05-2017)

Reserved a truck and got a confirmation. The day of pick up they sent an email approx 2.5 hours before we were supposed to arrive that our time and reservation location had changed to something that would not work. Did not learn of the change until we arrived because I did not see the email until after. We were told that they had other trucks available but that would be an upcharge or get one without a ramp, which we needed as we were moving a piano. This was a problem with U-Haul as a company.

The location is not all that great or organized either. We had to wait in line for 45 minutes as they only had one person working the counter on a Saturday morning, which one would think would be a busy day for people moving.

 8 years ago (20-01-2017)

This place has a lot of trucks, but they're not very organized and seem understaffed. There were only two people at the counter and both were dealing with customers for about 10 minutes before we were helped. By that time, a huge line had formed. When we got our truck, the check engine light was in so we had to wait while they switched it out and then we had to wait again because they forgot to get the correct paperwork for the new truck. Everyone was friendly but they could really use some efficiency training and additional staff.

 8 years ago (11-10-2016)

Very slow and very bad customer service, they charge you alot, for fuel, for miles. Don't trust their deals and specials (e.g. credit back for refuel)

 8 years ago (19-03-2017)

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