U-Haul at Elm St

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 34 Elm St, Waterville, ME 04901, USA

Phone: (207) 873-6171

Website

moc.luahu@lridbbf070097

State: Maine

Zip Code: 04901

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

After my recent experience with this location I am very shocked I am the first negative review!  

I set up a hitch install reservation via online on 11/05 for a scheduled install for 11/06 at the 34 Elm St. Waterville location.  Everything seemed well, even received a confirmation email regarding my installation appointment.  I arrived at the appointment location on 11/06  on time and the one employee working there, who also claimed to be the location's general manager, did not know anything about my appointment until he powered up his computer and immediately started to give me excuses why he could not help me with my scheduled install.
He told me " I have already worked 70 hours this week and I am just here for a couple hours this morning because everyone called out"   "I am the only person here that knows how to do installs"  "Nobody else here wants to work, they keep calling out."  "The install bay is not usable and needs to be cleaned out before I can do any installs and that would at least take a half hour:"  and I can confirm the one install bay was completely cluttered with stuff, no way to get a vehicle in there..

These are some of the excuses he offered me that there was no way he could help me.  I'm sure what he said was true ..but how is this my problem as a customer? How is this good for a Uhaul business?  I was very shocked with the lack of organization and customer service I got from this Uhaul location.  Very disappointed that a national chain like Uhaul would allow a location to be run like this.  After many calls to the customer service line I was able to reschedule my hitch install for the Augusta location on Western Avenue.  Total opposite experience!  The location was well organized and the staff there seemed to care about their job and their customers.  I live in Waterville but would rather drive an extra 25 minutes out of my way to do business at the Augusta location than to deal with Waterville again.  Thank you.

 7 years ago (08-11-2017)

Terrible! They have summer tires obviously people are going to get stuck

 7 years ago (09-01-2018)

The one guy that I dealt with was phenomenal. Something about him made everything super comfortable and easy. 

 8 years ago (06-08-2017)

The staff that work there are very pleasant to the customers

 7 years ago (08-10-2017)

Friendly staff. Good prices on propane.

 8 years ago (28-04-2017)

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