U-Haul Moving & Storage at Box Rd

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Address: 1700 Box Rd, Columbus, GA 31907, USA

Phone: (706) 568-0322

Website

State: Georgia

Zip Code: 31907

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Reviews

Always smiling when we walk in. Clean vans. Best deals in town.

 9 years ago (05-11-2017)

Very clean, fast. Very considerate when tryi g to satisfy our needs.

 9 years ago (15-10-2017)

Been here multiple times and was always fast. You tell them what you need, you inspect truck, sign some papers and your off. Trucks were always clean and dependable. The store is always clean.  The only thing I don't like which is really bad is when you call Uhaul they answer through a call center. The people here are not local and act like they could care less about what you need. They can be rude and unhelpful. I understand why they use call center, because the people at the local places would be overrun by calls. Besides bad customer service at call centers Uhaul on Box Rd. is a good location. 

 9 years ago (13-06-2017)

I NEVER write reviews. On ANYTHING. But dealing with this location has by far been the most ineffective, inefficient, and stressful experience I've ever had with a UHaul establishment or any business for that matter. As a result of my experience, I will never, ever do business with another UHaul. On May 20, I went to UHaul for the purpose of renting a pickup truck in order to move a footlocker that wouldn't fit in my compact car from a personal residence. The residence was less than 5 miles from the UHaul store. I rented the truck and was also offered one month free to rent a storage unit. I agreed to it so that I wouldn't have to drive the pickup truck to my home (about 2 hours away from this location) and then bring it back same day since I couldn't do a pickup truck dropoff in my current hometown. My truck rental was returned quickly and I had it back to the store in probably about 40 minutes. Easy peasy, right?

Well, fast forward to June, the day before my free storage month was up. My partner and I drove back to Columbus in his car to pick up my footlocker and bring it to our home. I arrived at the UHaul location, removed my footlocker and even turned in the free lock I was given to the front office. The gentleman working that day mentioned that he needed to check my locker to make sure it was empty so I waited in the front office for him and he gave me the all clear when he came back. We even joked about making sure there was "no body" in there. I asked if I needed any documentation and he told me no. I owed NO money...because I cleared my locker before my contract would have renewed. So fast forward again and since that day, I have been emailed and snail-mailed MULTIPLE invoices stating that I owe money to this location. I've spoken to several contacts in customer service (because the number for this location always bounces to customer service and nobody actually answers the phone at Box Rd.), I've left multiple messages for the GM at this location, Ryan Mobley, through customer service as well in an attempt to resolve this issue...only to have a grand total of ZERO of my calls returned. In speaking with the customer services reps, I've been told numerous times (and was even sent an email from a rep) letting me know that my dispute claim issue was resolved and I don't owe the company any money. However, last week I was sent a certified letter and my emergency contact WHY?!!) was sent a certified letter continuing to threaten property liens, late rent, and additional late rent fees. When I tell you I've been on the phone for HOURS to resolve this issue--one phone call even had me on hold for over 40 minutes--it's not an exaggeration. I'm currently waiting on the phone for them now on my third call JUST THIS MORNING to them and I've been on hold for 15 minutes and counting. I've been fighting them longer than I even needed the storage unit. The unit has BEEN empty and to be quite honest if I didn't think this was going to cause an issue with my credit I would let it go because honestly, I don't understand how they plan to auction off or lien a storage unit full of nothing. 

At any rate, I would avoid this location and based on the customer service I've received, ANY UHaul location. Save yourself the headache and get your storage and moving vehicles elsewhere.

 9 years ago (07-08-2017)

I moved last week. These guys were so helpful.

 9 years ago (10-10-2017)

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